Band 4 Neurosurgery Inpatient Waiting List Supervisor - #459413

University Hospitals Birmingham

Date: Jun 23, 2022
City: Birmingham
Salary: £22,549 - £24,882 / year
Contract type: Full time
Work schedule: Full day
University Hospitals Birmingham

Job overview

37.5 hours per week - 12 months secondment.

An exciting opportunity has arisen within the Queen Elizabeth Hospital, Birmingham for a Booking Coordinator Supervisor. We are seeking a self-motivated and determined individual to join and supervise our friendly team of inpatient waiting list coordinators. The team's primary function is to manage and coordinate the inpatient waiting lists and the booking of theatre cases in our busy department.

This post requires an individual who can prioritise the team's workload, has excellent communication and interpersonal skills and can work under pressure. The post-holder will be a key member of the team, ensuring continued achievement of work deadlines, meeting agreed waiting time targets and customer care.

Main duties, tasks & skills required

Line managing the Inpatient Waiting List admin team for the day to day commitments of the service.

Ensuring regular waiting list validation of the Inpatient Waiting List with regards to waiting targets (Both Departmental and Trust).

Dealing with any patient complaints or concerns in line with the Trust policies and procedures.

Ensuring all available capacity is used effectively and efficiency.

Problem solving a wide range of issues that may impact the service.

Ensuring any potential issues are raised to the appropriate manager within the required timescales.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

  • Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;

  • Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. We do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at where you can also find out more about how to access vaccination.

Job description

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

Person specification



Good standard of general education to GCSE level or equivalent including Maths and English)

Keyboard skills to a standard of RSA II or equivalent

Evidence of personal and professional development



Understanding of and familiarity with Oceano

Experience of managing confidential information

Willingness to undertake further professional development

Experience of day case and inpatient booking.

Minimum of one year admin experience in a healthcare setting

Ability to delegate and work through others.

Ability to deal appropriately with enquiries.

Good working knowledge of Oceano (patient administration system)

Knowledge of organisational change and management of service.

NHS Political and Cultural awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

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