Customer Service Executive - #2197282

Are you a natural communicator who loves helping people, solving problems and delivering brilliant customer experiences?

We're working with an exciting, growing consumer brand looking to appoint a Customer Service Executive to take ownership of its customer experience, managing consumer queries and complaints while helping to build positive, lasting relationships with its audience.

This is a varied opportunity for someone who enjoys working with people, has excellent communication skills and takes real pride in delivering a personal, thoughtful and positive customer experience.

The Role

You'll work closely with teams across the wider business, ensuring consumer feedback is understood, issues are investigated, and opportunities for improvement are identified. As well as positive feedback shared!

Key responsibilities will include:

• Taking full ownership of consumer queries and complaints, managing each interaction from initial contact through to satisfactory resolution.
• Managing and investigating product-related complaints, working closely with internal teams to understand issues and agree appropriate resolutions.
• Building strong relationships with internal stakeholders.
• Supporting community engagement across social media platforms, responding to consumer comments, queries and feedback in line with the brand's tone of voice.
• Bringing the brand's personality to life through warm, personable and engaging consumer interactions.
• Sharing positive consumer feedback and key insights with the wider business to help influence future improvements.
• Managing consumer databases and newsletter subscriber information, ensuring records are accurate and GDPR compliant.
• Overseeing the administration of consumer service vouchers, including tracking budgets.

About You

We're looking for someone who is approachable, organised and genuinely passionate about delivering an excellent customer experience.

You'll be a confident communicator who can manage a variety of conversations, handle challenging situations professionally and build positive relationships with both consumers and internal stakeholders.

You'll ideally have:

• At least two years' experience within a customer service, consumer care or customer experience role.
• Excellent written and verbal communication skills, with a friendly, personable and professional approach.
• Experience managing customer queries and complaints, taking ownership through to resolution.
• Strong organisational skills, with the ability to manage multiple priorities and deadlines.
• Confidence communicating with different stakeholders across a business.
• A proactive approach to identifying issues, spotting trends and improving processes.
• The ability to adapt your communication style to different consumers and situations.
• A genuine passion for delivering a great customer experience and representing a brand positively.

Experience using customer service or case-management systems would be advantageous, as would an understanding of GDPR and consumer databases.

The Opportunity

This is a fantastic opportunity to join an ambitious and growing consumer business in a role where you'll have real ownership and the opportunity to make a difference.

You'll be a key part of the wider marketing team, helping to shape the consumer experience, influence improvements across the business and ensure customers feel valued at every stage of their interaction with the brand.

Interested?

If you're a great communicator, enjoy problem-solving and are passionate about delivering an exceptional customer experience, we'd love to hear from you.

To apply directly, please send a copy of your CV to [email protected] or alternatively, click 'Apply'.

Whilst we will always endeavour to respond to you, due to the high levels of applications we receive, this isn’t always possible. If you are not contacted within 3 working days, unfortunately, you haven't been shortlisted for this role.

Please note Signature Career Management is acting as an employment agency.