Mandarin Speaking Warehouse Manager - #2196518

Job Title: Mandarin Speaking Warehouse Manager

Your New Salary: £40-50k

Location: Birmingham Area, 100% onsite

Status: Permanent

Start: ASAP

Working hours: Monday to Friday, e.g., 08:00-16;00 or 09:00-17:00

Who You’ll be Working For: A fast-growing cross-border logistics and warehousing solution provider with deep expertise in UK-China supply chains.

Mandarin Speaking Warehouse Manager - What You'll be Doing:

You will oversee and optimise daily operations across a medium-to-large-scale warehouse facility in the Birmingham area. This role focuses heavily on managing high-volume cross-docking and e-commerce order fulfilment logistics workflows to ensure exceptional efficiency, accuracy, and dispatch compliance.

1. Warehouse Operations & Cross-Dock Management

• Oversee all daily warehouse and cross-docking activities, including receiving, inspection, sorting, consolidation, temporary staging, palletising, and dispatch.
• Maintain seamless inbound and outbound workflows to maximize processing efficiency and achieve on-time dispatch deadlines.
• Coordinate delivery bookings, unloading priorities, vehicle departure schedules, loading sequences, and dispatch cut-off times.

2. E-Commerce Fulfilment

• Manage end-to-end e-commerce order fulfilment processes, including high-accuracy pick and pack, labelling, and final-mile carrier sorting.
• Optimize SKU placement, pick routes, and packing stations to streamline small-parcel dispatch workflows.
• Monitor order processing SLAs, cut-off adherence, stock level accuracy, and return processing.

3. Resource Allocation & Transport Logistics

• Plan and allocate labour, equipment, and storage capacity based on forecasted order volumes to maximize resource efficiency.
• Optimize warehouse layout and cargo flow to minimize staging bottlenecks, floor congestion, and handling costs.
• Collaborate closely with transport partners, customer service, and cross-functional teams to swiftly resolve logistics exceptions.

4. Team Leadership & Workforce Management

• Lead recruitment, onboarding, training, task delegation, and performance management for the warehouse team.
• Set daily operational targets, establish performance standards, and monitor staff productivity.
• Maintain a hands-on leadership style, actively working on the warehouse floor during peak periods or operational surges.
• Build a high-performing, safety-conscious, and accountable operational team.

5. Systems Management & Data Analytics

• Ensure precise, real-time WMS/ERP system records for goods receiving, stock movements, inventory counts, and order dispatch.
• Utilize Microsoft Excel to analyse throughput volume, labour efficiency, operational costs, and key performance metrics.
• Generate operational performance reports, identify bottlenecks, and propose actionable process enhancements.

6. Health, Safety & Regulatory Compliance

• Ensure all warehouse activities comply with UK health and safety regulations, statutory standards, and corporate policies.
• Maintain clean warehouse housekeeping, safe equipment operation, and secure working environments.
• Oversee Dangerous Goods (DG) handling operations to ensure strict adherence to safety and transport regulations where applicable.

Mandarin Speaking Warehouse Manager - The Skills You'll Need to Succeed:

• Proven track record in warehouse operational management within medium-to-large-scale logistics environments.
• Direct management experience in B2B cross-docking and e-commerce order fulfilment.
• In-depth understanding of receiving, pick-and-pack, inventory control, vehicle scheduling, and carrier logistics coordination.
• Strong team management abilities with a track record of workforce planning, training, and productivity enhancement.
• Hands-on proficiency with WMS and/or ERP inventory systems.
• Advanced Microsoft Excel capabilities (including VLOOKUP, XLOOKUP, Pivot Tables, and complex formulas).
• Demonstrated ability to analyse operational data, track KPIs, and produce reporting metrics.
• Fluent written and spoken communication skills in English and Chinese/Mandarin to effectively engage across cross-cultural teams, APAC headquarters, and partners.
• Full UK driving licence and willingness to commute between operational sites as needed.
• Ideally a specialised background in Dangerous Goods (DG) storage, handling, classification, and transport compliance.

Please follow us on Linkedin: company/people-first-supply-chain

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.

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