Learning & Development Support Officer - #2196021

6-month Initial Contact Birmingham Based - hybrid work pattern

We are looking for an organised and detail-focused Learning & Development Support Officer to join the City Operations team within the Council.This is a varied role supporting the Learning & Development (L&D) function, with a particular focus on training coordination, Excel, Power BI, dashboards and reporting.

Key Responsibilities

• Supporting the coordination and administration of Learning & Development activities.
• Scheduling training sessions and managing training calendars and bookings.
• Preparing, updating and organising training materials and learning resources.
• Using Microsoft Excel to maintain training records, trackers, reports and data.
• Supporting the creation, maintenance and updating of Power BI dashboards.
• Producing and maintaining L&D dashboards and management information to track training activity, attendance and completion.
• Reviewing data to ensure information held within reports and dashboards is accurate and up to date.
• Liaising with a wide range of stakeholders across the Council, including managers, trainers and employees.
• Providing general administrative support across the L&D function.

Skills & Experience
We are looking for someone who has:

• Strong Microsoft Excel skills, including confidence working with spreadsheets, data and reporting.
• Experience using Power BI and working with dashboards.
• Strong data management and reporting skills.
• Excellent attention to detail and accuracy.
• Strong organisational and administrative skills.
• Experience coordinating training, meetings, events or schedules.
• Previous experience in Learning & Development, HR or training administration would be advantageous.
• Excellent communication skills and confidence working with multiple stakeholders.
• Previous Council, local government or public-sector experience would be desirable.

This is an excellent opportunity for someone who combines strong Excel and Power BI skills with excellent organisational ability and would enjoy supporting Learning & Development activities within a busy Council environment. If you are interested, please send your updated CV!

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