D365 Support Analyst - Birmingham - £50k - #2194663

D365 Application Support Analyst

Location: Birmingham (Hybrid)
Type: Permanent

A growing organisation is looking for a D365 Application Support Analyst to support, maintain, and enhance its Microsoft Dynamics 365 ecosystem. This is an opportunity to join a business where enterprise applications are critical to day-to-day operations, providing support across finance, customer engagement, and digital commerce functions.

As a D365 Application Support Analyst, you will be responsible for ensuring the stability, performance, and continuous improvement of Dynamics 365 applications. Acting as a key point of contact for users, you will provide first- and second-line support, troubleshoot issues, and work closely with stakeholders to deliver effective solutions.

Key responsibilities include:

• Providing application support for Microsoft Dynamics 365 Finance & Operations and related business applications.
• Managing incidents and service requests through to resolution, ensuring agreed service levels are met.
• Investigating and resolving functional issues across finance, sales, service, and customer-facing processes.
• Prioritising support tickets based on business impact and urgency.
• Configuring and administering D365, including forms, workflows, views, business rules, and system settings.
• Managing user access, security roles, and permissions in line with governance and compliance requirements.
• Producing documentation, training materials, and user guidance.
• Working with internal stakeholders and third-party suppliers to resolve recurring issues and implement system improvements.
• Maintaining accurate records of incidents, changes, and problem investigations within IT service management tools.
• Supporting integration points between D365 and other business systems.

To be successful in this role, you will have:

• Experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Strong troubleshooting and problem-solving skills within enterprise applications.
• Experience of application configuration, administration, and user support.
• Understanding of IT Service Management (ITSM) processes, including incident, problem, and change management.
• Knowledge of security administration, access controls, and compliance best practices.
• Experience working with business stakeholders and translating technical concepts into user-friendly language.
• Excellent communication and organisational skills.

Desirable experience:

• Exposure to Dynamics 365 Customer Engagement modules.
• Experience supporting e-commerce platforms and integrations.
• Understanding of data flows and integrations between D365 and third-party applications.

• Permanent position with a hybrid working model.
• Competitive salary and benefits package.
• Pension scheme.
• Opportunity to work within a complex, business-critical Microsoft Dynamics environment.
• Exposure to a broad range of business systems, stakeholders, and transformation initiatives.

This role would suit a D365 support professional who enjoys solving problems, improving system performance, and working closely with users to deliver excellent application support.

If you are interested in this position please send your CV to or call me to discuss this role in further detail. I understand the need for discretion and would welcome the chance to speak to any ERP candidates that are considering a new career or job either now or in the future.

For more information on the ERP market and available opportunities I can be contacted by email () confidentiality is of course guaranteed.