Internal Accounts Manager - #2194645

Internal Accounts Manager

Location: West Bromwich
Salary: £32,480 - £34,510 DOE
Job Type: Permanent, Full Time

Do you have experience selling windows, doors or glazing products?

A fantastic opportunity has arisen for an experienced Internal Accounts Manager to join a growing business in West Bromwich.

This role is ideal for someone with a background in the window, door, glazing or fenestration industry who thrives on building strong customer relationships, delivering exceptional service and supporting key accounts.
You will act as the main point of contact for customers, ensuring they are kept informed throughout their journey while working closely with internal departments to deliver a seamless service.

Key Responsibilities

• Managing and developing key customer accounts
• Building long-term relationships with customers and stakeholders
• Providing proactive updates on orders, deliveries and service performance
• Resolving customer queries and issues through to completion
• Liaising with Production, Transport, Sales and Technical teams
• Managing customer expectations and ensuring excellent service delivery
• Identifying opportunities to improve customer satisfaction and retention
• Supporting business growth through outstanding account management

Essential Requirements

• Previous windows, doors, glazing or fenestration industry experience
• Experience in Account Management, Customer Service, Internal Sales or Customer Relations
• Strong communication and relationship-building skills
• Ability to manage multiple customer accounts effectively
• Excellent problem-solving and organisational skills
• Experience working within a fast-paced manufacturing or operational environment

What's On Offer?

• £32,480 - £34,510 salary
• Permanent, full-time position
• Opportunity to manage established customer accounts
• Supportive and collaborative working environment
• Career development opportunities

Please note: Applications will only be considered from candidates with previous experience within the windows, doors, glazing or fenestration industry.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.