Application Support Analyst - #2194632

Application Support Analyst – Dynamics 365

Birmingham | Hybrid, three days on site | Salary up to £55,000

Nigel Frank is recruiting on behalf of a major organisation in Birmingham. They’re looking for an Application Support Analyst to help colleagues get the best from their business systems and keep day-to-day operations running smoothly.

You will be supporting dnd administering Dynamics 365 Finance & Operations, e-commerce and Customer Engagement applications. You’ll take ownership of incidents and service requests from investigation through to resolution, keep users updated and work with internal teams and external support partners when issues need to be escalated.

You’ll also help investigate recurring problems, identify root causes and coordinate lasting fixes. The role includes approved application configuration, user access and security requests, testing and release activity, and maintaining clear support records and guidance for users.

What you’ll be doing

• Providing first- and second-line functional support across Dynamics 365 applications.
• Troubleshooting issues across finance, sales, customer and operational processes.
• Supporting integrations and investigating data flows between D365 and other business systems.
• Making approved configuration changes to forms, views, workflows and business rules.
• Supporting access management, data quality, testing and release processes.
• Working with business users, technical teams and third-party providers to resolve issues.
• Helping improve support processes and the effective use of the applications.

What they’re looking for

You’ll have strong troubleshooting and communication skills, a customer-focused approach and experience taking ownership of application support issues. You’ll also have experience with IT service management processes, configuration, access management, testing or release management, and be comfortable explaining technical issues to non-technical colleagues.

They’re open to two kinds of background:

• A Dynamics 365 Finance & Operations consultant or support specialist with experience across finance or operational processes.
• A Dynamics 365 Customer Engagement support consultant with experience in areas such as Customer Insights (Journeys), Customer Service or Sales, who is keen to broaden their knowledge of Finance & Operations.

An understanding of integrations, data quality, information security and financial controls will be useful. Experience with e-commerce systems, order reconciliation, PCI standards or supporting a D365 implementation or upgrade would also be an advantage.

A Microsoft Dynamics 365 certification or equivalent practical experience is welcome. ITIL certification or experience in an ITIL-aligned environment is also beneficial.

If you enjoy solving application issues, supporting users and improving how business systems work, get in touch with Nigel Frank to find out more.