Senior Technical Support Engineer - #2193970

2nd Line Engineer (Microsoft Intune)

Location: Birmingham

Salary: Up to £37,000

I'm working with a growing organisation in Birmingham that is looking to bring an experienced 2nd Line Engineer into its IT team.

This is a great opportunity for someone with a strong background in IT support who has developed in-depth knowledge of Microsoft Intune and modern endpoint management. You'll play an important role in maintaining and improving the organisation's digital workplace, supporting colleagues with technical issues and helping ensure its devices and Microsoft 365 environment run smoothly.

The Role

You'll take ownership of escalated IT issues, providing 2nd Line support across a range of workplace technologies, with a particular focus on Microsoft Intune and endpoint management.

Your responsibilities will include:

• Managing and troubleshooting Microsoft Intune, including device enrolment, configuration profiles, compliance policies and application deployments.
• Investigating and resolving escalated technical issues relating to Windows devices, user access, authentication, connectivity and application performance.
• Providing 2nd Line support across Microsoft 365 technologies, including Teams, Outlook, SharePoint and OneDrive.
• Identifying recurring technical problems, investigating underlying causes and implementing effective solutions.
• Monitoring endpoint security and vulnerabilities, coordinating updates, patching and configuration improvements where required.
• Supporting the introduction and rollout of new technologies, workplace improvements and IT initiatives.
• Keeping users informed throughout the resolution process and providing clear technical guidance where needed.

What We're Looking For

We're looking for someone who combines solid 2nd Line support experience with particularly strong Microsoft Intune knowledge.

Ideally, you'll bring:

• Proven experience working in a 2nd Line IT Support, Desktop Support or EUC environment.
• In-depth, hands-on experience administering Microsoft Intune, particularly device management, configuration policies, compliance, application deployment and troubleshooting.
• Good working knowledge of Microsoft 365 applications and services.
• Experience supporting Windows devices and modern endpoint management environments.
• The ability to investigate technical logs, diagnose complex issues and identify root causes.
• Strong communication skills and the confidence to support colleagues with varying levels of technical knowledge.

The Opportunity

You'll be joining an established IT function where you can take ownership of technical challenges, develop your expertise across Microsoft technologies and contribute to ongoing improvements in the wider IT environment.