Head of Student Recruitment & Admission - #2191022

Head of Student Recruitment & Admission

Institution: Green & Orange Ltd

Location: Cobalt Square, 10th & 14th Floor, 83-85 Hagley Road, Birmingham, B16 8QG

Salary: £27,000-£29,000 per annum, depending on experience

Contract Type: Permanent

Hours: Full-Time

Start Date: Immediate

Role Overview

Green & Orange Ltd is seeking an experienced and organised Head of Student Recruitment & Admission to lead its student recruitment and admissions functions. You will manage the student recruitment and admissions team and oversee the student journey from initial enquiry to successful enrolment, ensuring applications are accurate, complete and submitted on time.

You will work with recruitment colleagues and partner institutions to achieve agreed enrolment targets, maintain admissions standards and resolve complex enquiries. The role combines team leadership with practical oversight of application processing, student support and performance reporting.

Key Responsibilities

Student Recruitment Duties:

•   Admissions Planning: Set intake plans and team priorities in line with agreed enrolment targets and partner institution deadlines.

•   Student Consultation: Oversee course guidance that reflects applicants’ qualifications, career goals and individual circumstances.

•   Application Oversight: Supervise application screening and submissions against the entry requirements of each partner institution.

•   Pipeline Management: Monitor enquiry-to-enrolment progress, assign follow-up actions and resolve delays affecting applications.

•   Relationship Management: Maintain effective relationships with students, recruitment partners and institutional admissions teams.

Student Recruitment Duties:

•   Database Management: Ensure student records, application statuses and team activities are accurately recorded and updated within CRM systems.

•   Document Handling: Check qualifications, identification and supporting evidence for completeness and consistency; escalate concerns before submission.

•   Office Administration: Coordinate interviews, institutional offers, outstanding conditions and enrolment documentation with partner institutions.

•   Reporting: Provide management with regular reports on applications, conversion rates, enrolment forecasts and operational issues.

•   Compliance Oversight: Apply company procedures and partner admissions requirements, maintain complete audit records and handle personal data securely.

Team Collaboration:

•   Lead recruitment and admissions staff through workload allocation, coaching, training and regular performance reviews.

•   Work with recruitment, marketing and mentoring teams to improve application quality and the student experience.

•   Represent admissions at meetings and events, resolve escalated enquiries and implement agreed process improvements.

Skills & Competencies

•   Strong leadership skills, with the ability to coach staff and maintain clear standards of performance.

•   Excellent verbal and written communication skills when engaging students, colleagues and partner institutions.

•   Sound judgement, attention to detail and a responsible approach to confidential information.

•   Ability to manage intake targets while maintaining application quality and appropriate student guidance.

•   Strong organisation and time management, with the ability to prioritise competing deadlines.

•   Proficiency in CRM systems, Microsoft Office and Excel for monitoring admissions activity and preparing reports.

•   Ability to analyse performance, identify processing delays and improve admissions procedures.

•   Additional language skills, such as Romanian, Ukrainian or Slovak, are highly desirable.

Qualifications & Experience

•   At least 3 years’ experience in admissions, student recruitment or education consultancy, including at least 1 year supervising or leading a team.

•   A bachelor’s degree or equivalent relevant professional experience.

•   Working knowledge of UK higher education entry requirements, application processes and student funding options.

•   Experience supporting adult or mature learners and liaising with college or university admissions teams is desirable.

Performance Indicators (KPIs)

•   Achievement of agreed intake enrolment targets and enquiry-to-application-to-enrolment conversion rates.

•   Application turnaround times and compliance with submission and enrolment deadlines.

•   Accuracy and completeness of applications and CRM records, including reduced avoidable errors and rework.

•   Team productivity, timely follow-up and progress against agreed staff performance objectives.

•   Student satisfaction, partner feedback and timely resolution of escalated enquiries.

Salary & Benefits

•   £27,000-£29,000 per annum, depending on experience.

•   Performance-based incentives / bonuses.

•   Professional development and training opportunities.

•   Supportive and collaborative team environment.

•   Career progression opportunities.

•   Probation period: 3 months, subject to satisfactory performance review.

Why Join Green & Orange Ltd?

At Green & Orange Ltd, we help learners access education that supports their ambitions. As Head of Student Recruitment & Admission, you will lead the team responsible for a well-managed student recruitment and admissions service, strengthen relationships with partner institutions and help students progress confidently towards enrolment.