Audio Visual Technician - #2190630

Key Responsibilities:

• Manage, configure and troubleshoot Microsoft Teams Rooms across global sites.
• Support AV equipment including Crestron, Shure, Extron, Magewell, Blackmagic Design and Sennheiser.
• Diagnose complex audio/video signal flow, connectivity, firmware and integration issues.
• Manage firmware updates, security patches and AV testing through the Bournville Video Testing Lab.
• Handle incidents and service requests through ServiceNow, following ITIL processes.
• Monitor and improve meeting room performance using DEX tools such as NexThink.
• Work with global teams and vendors to improve AV/UC infrastructure and user experience.

Essential Skills:

• Expert knowledge of Microsoft Teams Rooms (Windows and Android).
• Strong Microsoft Teams Administration experience.
• Hands-on experience with professional AV systems (Crestron, Shure, Extron or equivalent).
• Strong knowledge of AV signal flow, UC, VoIP and SIP.
• Experience troubleshooting complex audio/video and network issues.
• ServiceNow and ITIL knowledge (Foundation minimum).
• Experience supporting large-scale, multi-site enterprise environments.