Ocean Freight Customer Service Opportunities (Imports & Exports) - #2186119

Join Metro – Where Innovation Meets Logistics Excellence

At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.

Join Metro's Ocean Freight team in a period of growth. We are currently recruiting for multiple opportunities across Ocean Imports and Ocean Exports. Whether you're an experienced Ocean Freight Coordinator specialising in imports or exports, or someone looking to further develop their career within international logistics, we would love to hear from you.

What You’ll Be Doing

You will play a key role in ensuring the smooth movement of international ocean freight shipments, delivering a high level of service to customers while coordinating with colleagues, overseas partners and suppliers across the global supply chain. You will take ownership of shipments from start to finish, build strong customer relationships and work closely with both internal and external stakeholders to deliver a seamless service experience.

Responsibilities may include:

• Managing ocean import and export shipments from booking through to final delivery.
• Acting as the primary point of contact for customers, providing regular shipment updates and resolving queries.
• Liaising with shipping lines, overseas agents, hauliers, customs brokers and warehouse teams to ensure the timely movement of freight.
• Preparing and checking shipping documentation to ensure accuracy and compliance.
• Monitoring shipment progress and proactively managing delays, issues or service exceptions.
• Building strong relationships with customers whilst identifying opportunities to enhance service levels.
• Working closely with internal operational teams to ensure seamless delivery of shipments.
• Maintaining accurate records and updating internal systems throughout the shipment lifecycle.
• Contributing to process improvements and helping drive operational efficiency across the department..

No two days are the same in Ocean Freight. This is an opportunity to join a growing, customer-focused team where you will have real ownership of your work, exposure to global logistics operations and the chance to further develop your career.

What You’ll Bring

We're looking for individuals who are passionate about delivering exceptional customer service and who thrive in a fast-paced logistics environment. We are looking for experienced Ocean Freight professionals who are passionate about delivering exceptional customer service and thrive in a fast-paced logistics environment. You'll bring a proactive approach, strong attention to detail and a desire to make a positive impact within the team.

To be successful, you'll ideally have:

• Previous experience within Ocean Freight Imports, Exports or a combination of both.
• A strong understanding of freight forwarding operations and international supply chain processes.
• Excellent customer service skills with the ability to build long-lasting client relationships.
• Experience managing multiple shipments and priorities simultaneously whilst maintaining accuracy.
• Strong communication skills and confidence liaising with customers, suppliers, shipping lines and overseas partners.
• A proactive and solution-focused approach to resolving operational challenges.
• Excellent organisational skills with the ability to work effectively under pressure and meet deadlines.
• Good commercial awareness and an understanding of the importance of service delivery within a logistics environment.
• Confidence using freight forwarding systems and Microsoft Office applications.
• A collaborative approach with the ability to work effectively as part of a team.

Why Metro?

This is an excellent opportunity to join a growing team and develop a long-term career within one of the UK's leading independent logistics providers.

Whether you're an experienced Ocean Freight professional or looking to further develop your career within freight forwarding, we'll provide the support, training and opportunities needed to help you succeed, benefits include:

• Discretionary bi-annual bonus – because your success drives ours.
• Health & wellness perks – including gym discounts, retail offers, and more.
• Health cash plan – supporting your wellbeing.
• Octopus EV car scheme – drive electric, drive smart.
• Free parking – no stress, no cost.
• Respectful, inclusive culture – where your voice matters.
• Training & development – grow with us, every step of the way.

Plus, You’ll Enjoy:

• Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
• Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
• Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
• Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
• Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.

Join Metro and help shape the future of global logistics.

Looking for more than just a job? Join Metro and build a career in global logistics, where attitude, customer focus and ambition matter just as much as experience.