Customer Service Executive - #2185082

Customer Service Executive
North Birmingham | Permanent
Office Based Monday to Friday, 8:30am - 5:00pm (30-minute lunch break)

Are you someone who genuinely enjoys helping customers, solving problems and making a positive impact every day?

We're partnering with a growing and ambitious SME in the North Birmingham area that is looking to expand its customer service team. This is an exciting opportunity to join a friendly and supportive business where you'll play a key role in delivering an exceptional customer experience.

If you're a confident communicator who enjoys taking ownership of customer queries and seeing things through to resolution, we'd love to hear from you.
What You'll Be Doing As a Customer Service Executive, you'll become a trusted point of contact for customers, supporting them throughout their journey from enquiry through to delivery and aftercare.

Your day-to-day responsibilities will include:

• Responding to customer enquiries via phone and email
• Supporting customers with orders, product information and account queries
• Providing updates on stock availability and deliveries
• Managing customer issues, complaints and investigations through to resolution
• Liaising with internal departments to ensure a seamless customer experience
• Maintaining accurate customer records and information
• Taking ownership of customer queries and delivering excellent service at every stage
• Building strong relationships with customers and colleagues alike

We're looking for someone who is customer-focused, organised and enjoys working in a fast-paced environment.

You'll ideally have:

• Previous customer service experience
• Excellent communication skills, both verbal and written
• A positive, professional and approachable manner
• Strong attention to detail and organisational skills
• Good IT skills and confidence learning new systems
• The ability to manage multiple priorities effectively
• A proactive attitude and a genuine desire to help customers

Why Join?

• Join a successful and growing SME where your contribution is valued
• Friendly and collaborative team environment
• Genuine opportunity to grow and develop your career
• Stable Monday to Friday working hours
• Be part of a business where no two days are the same
• Work within a company that puts customer experience at the heart of what it does

If you're looking for a customer service role where you can make a real difference and grow alongside a thriving business, we'd love to hear from you.

Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.

Thank you for taking the time to apply.