Technical Support Engineer - #2183729

Technical Support Engineer (Energy Storage & Inverters) | Birmingham, UK (Onsite)

About the opportunity

Remote People is the sourcing partner of a chinese global energy storage manufacturer that is growing rapidly in Europe. The company develops and delivers residential and commercial energy storage systems and inverters, and is now building out its European technical support organization. We are looking for a Technical Support Engineer based in Birmingham who wants to be part of this growth and support customers across the UK and Ireland.

The role is based onsite at the Birmingham office and also covers Ireland.

Your role

As a Technical Support Engineer, you will be the first technical contact for installers, distributors and end users of residential and commercial storage and inverter products in the UK and Ireland. Your day-to-day responsibilities include:

• Answering technical inquiries from customers through the support hotline
• Providing after-sales support
• Troubleshooting product issues and guiding customers on correct installation
• Collecting and analyzing technical issues, documenting them clearly and reporting them to the HQ team so they can be resolved quickly
• Supporting customers with product guidance and technical know-how
• Traveling for on-site support, trainings or customer visits, including occasional trips to Ireland
• Taking on additional tasks assigned by your supervisor

Your profile

• Degree or background in Electrical Engineering, Renewable Energy, Electronics, Mechanical Engineering or a related field
• Experience as a support or service engineer at an energy storage or inverter company is ideal
• Knowledge of PV and energy storage is a plus
• Experience with Chinese brands is a plus
• Strong communication and problem-solving skills, with a customer-first mindset
• Ability to work independently and collaborate with international teams
• Excellent command of English for daily communication
• Chinese language skills are a plus
• Valid driver’s license and willingness to travel; a company car is provided, or rental with expenses covered

What we offer

• A new role in a fast-growing, international company at an exciting stage of its European expansion
• Salary of up to £3,000 gross per month
• Regular working hours: Monday to Friday, 9:00 to 18:00
• Direct reporting to the Country Head
• Training and onboarding to build up your product and market knowledge
• Company car or rental with all expenses covered for business travel
• A clear and quick hiring process

Hiring process

1 to 2 interview rounds with HR, the Line Manager and a counterpart from the HQ team.

Interested?

Send us your CV via LinkedIn. We treat all applications confidentially and will get back to you quickly. You are also welcome to recommend someone from your network.