Control Room Operative - #2183524

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Control Room Operative to work in their Security Team and have the responsibility of ensuring safety in local communities. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.

Your new role
Birmingham City Council is seeking a vigilant, professional, and customer-focused Control Room Operative to join our Security Services Team. This is an exciting opportunity to play a key role in maintaining the safety and security of council buildings, employees, visitors, and members of the public across Birmingham.Working within a busy security control room environment, you will be responsible for monitoring CCTV systems, managing alarm activations, coordinating security responses, and providing critical support during incidents and emergencies. The successful candidate will be calm under pressure, possess excellent communication skills, and demonstrate a proactive approach to maintaining a safe and secure environment. You will also be responsible for providing clear and accurate information during incidents, supporting business continuity and emergency response procedures, conducting routine system checks to ensure all security equipment is functioning correctly, and assisting with investigations by reviewing CCTV footage and preparing reports when required.
What you'll need to succeed
To be successful in this role, you will have previous experience working within a security control room, CCTV monitoring environment, or similar security-related role. You should possess strong communication and interpersonal skills, excellent attention to detail, and the ability to make informed decisions in high-pressure situations. Applicants must be proficient in using computer-based monitoring systems and maintaining accurate records. Knowledge of incident management procedures, security operations, and emergency response protocols would be advantageous. A flexible approach to working shifts, including evenings, weekends, and public holidays where required, is essential.
What you'll get in return
You will be paid a competitive hourly rate and have a guaranteed long-term, full-time, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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