Key Account Manager (KAM) - #2181799

KEY ACCOUNT MANAGER (KAM) – MIDLANDS (UK)

Ready for your new challenge?

EC International Group is a global player in Prototype Manufacturing & Low-Volume Production in plastic & metal materials for the most stringent industrial sectors such as aerospace, defense & military, space & telecommunications, robotics, automotive, medical, energy, etc.

Our core manufacturing capabilities include:

• CNC machining (milling, turning, wire & sinker EDM)
• Injection moulding (plastic, LSR & compression)
• Sheet metal fabrication & metal stamping

We also provide complementary manufacturing solutions such as vacuum casting (urethane casting), 3D printing (SLA, SLS & MJF), extrusion and die casting.

We operate 13 locations across Europe and Asia, including subsidiaries, R&D centers, sales offices, manufacturing facility and headquarters.

Join a young, dynamic and international industrial group!

ROLE OVERVIEW:

Reporting to the EMEA Sales Director, you will be responsible for developing, managing and expanding a portfolio of strategic industrial customer accounts in the United Kingdom, with a strong focus on the Midlands industrial region, sustainable revenue growth and profitability.

Your mission will be to build long-term strategic partnerships, identify and develop high-value-added business opportunities, secure complex industrial projects and increase EC International Group's penetration within existing and new strategic accounts.

You will manage a focused portfolio of approximately 15 strategic accounts at most, developing strong relationships with key decision-makers across multiple departments, manufacturing facilities and geographical locations.

You will act as the strategic commercial interface between UK customers and EC International Group's international teams, working closely with Commercial Project Managers (CPMs), engineering, manufacturing, quality and project management teams to deliver competitive, high-value-added industrial solutions.

KEY RESPONSIBILITIES (non-exhaustive)

• Define and implement strategic account development plans to maximise the long-term commercial potential, revenue growth and profitability of your assigned UK customer portfolio.
• Manage and develop a portfolio of approximately 15 strategic accounts at most, building strong relationships with key stakeholders and decision-makers.
• Develop strong, long-term customer relationships through regular on-site visits, technical meetings, management discussions and proactive communication.
• Identify and develop new business opportunities within existing strategic accounts, including additional divisions, manufacturing sites, industrial programmes and geographical locations.
• Anticipate customers' future industrial requirements by understanding their development roadmaps, technical challenges, production needs and investment programmes.
• Secure complex, high-value-added projects and recurring low-volume production business, leveraging prototyping opportunities as potential entry points for long-term manufacturing partnerships.
• Develop relationships across multiple organisational levels, including purchasing, engineering, R&D, production, quality, programme management and executive management.
• Lead strategic commercial negotiations and develop long-term business agreements while protecting profitability and promoting EC International Group's expertise and added value.
• Prepare, implement and regularly review structured 12-month Strategic Account Development Plans, including growth objectives, opportunities, customer engagement and commercial action plans.
• Build and manage a strong pipeline of strategic opportunities, maintaining accurate sales forecasts, customer information and CRM records.
• Coordinate closely with Commercial Project Managers (CPMs) to ensure efficient RFQ processing, quotation follow-up and conversion while maintaining ownership of the overall strategic customer relationship.
• Collaborate with internal engineering, manufacturing, quality, purchasing and project management teams to develop differentiated industrial solutions and ensure customer satisfaction.
• Monitor strategic account performance, including revenue growth, gross margin, customer retention, account penetration and new business development.
• Conduct market and competitive analysis to identify emerging industrial programmes, customer opportunities and growth sectors within the UK market.
• Attend customer meetings, factory visits, trade fairs and industry events, representing EC International Group and promoting its international manufacturing capabilities throughout the United Kingdom.

PROFILE REQUIRED:

You are the right candidate if you have:

• A minimum of 5 years' experience in key account management, strategic sales or industrial business development
• Proven experience managing and expanding strategic B2B customer accounts, with demonstrated success in generating profitable and recurring business
• A post-secondary qualification in sales, business, engineering or a related field
• Strong experience within an industrial, engineering or manufacturing environment
• Experience managing complex B2B sales cycles, including technical negotiations, strategic purchasing organisations and long-term commercial agreements
• Proven ability to develop relationships with multiple stakeholders, including purchasing, engineering, R&D, production and executive management
• Knowledge of CNC machining, injection moulding, sheet metal fabrication, prototype manufacturing or low-volume production would be a strong advantage
• Experience working with customers in aerospace, defence, space, robotics, automotive, medical or other demanding industrial sectors would be an advantage
• An established professional network within the UK industrial market, particularly in the Midlands region, would also be an advantage
• Based in or willing to relocate to the Birmingham area, with the ability to travel regularly to customer facilities throughout the United Kingdom

KEY SKILLS:

• Strong strategic account management and business development mindset
• Proven ability to develop, retain and expand high-value industrial customer accounts
• Excellent relationship-building, communication and negotiation skills
• Strong consultative and value-based selling capabilities
• Ability to identify and anticipate future customer requirements and industrial programmes
• Strong commercial awareness, financial understanding and focus on profitability
• Ability to understand complex technical requirements and propose appropriate industrial solutions
• Excellent organisational and strategic planning skills, including the development and execution of structured account development plans
• Results-driven, proactive and customer-focused, with a strong commitment to long-term business growth
• High level of autonomy, reliability and accountability
• Ability to collaborate effectively with CPMs and international engineering, manufacturing and operational teams
• Strong written and verbal communication skills
• Proficiency with CRM systems and Microsoft Office tools
• Ability and willingness to travel regularly throughout the United Kingdom to visit customers' manufacturing facilities, engineering centres and offices

WHY JOIN US?

• A fast-growing international industrial group
• Exposure to advanced and diverse manufacturing technologies
• A strategic role with a direct impact on the Group's long-term development in the UK
• The opportunity to develop major industrial accounts and contribute to complex, high-value-added manufacturing programmes
• A young, dynamic and multicultural team
• A family-owned company where human values matter
• Real opportunities for long-term professional growth and development

WAGE PACKAGE:

• Annual gross base salary: £65,000
• Annual target performance bonus: £25,000, based on achieving 100% of agreed Key Performance Indicators (KPIs).
• Overperformance incentive: Up to 120% of the target bonus (£30,000), subject to achieving 120% of the agreed KPIs.
• Total annual On-Target Earnings (OTE): £90,000, excluding car allowance and benefits.
• Annual car allowance: £6,000
• Company-provided mobile phone and laptop
• Business expenses fully covered, including meals, hotels, fuel and business travel, in accordance with company policy.
• Workplace pension scheme in accordance with UK auto-enrolment legislation.

GENERAL INFORMATION:

• Start date: As soon as possible
• Preferred location: Birmingham, West Midlands, United Kingdom
• Territory: Midlands and wider United Kingdom
• Reporting line: EMEA Sales Director
• Work arrangement: Home-based or sales office-based, with a preference for candidates located in or around Birmingham
• Travel: Regular customer visits throughout the Midlands and other UK industrial regions, with occasional international travel when required

Ready to take on this challenge? Apply now and join EC International Group.

Applications: [email protected]

More information: www.ec-international-group.com