Desktop Support Analyst x 2 - #2181518

Desktop Support Analyst x 2

Location: Birmingham

Salary: Up to £40k

About the role

A global professional services organisation is seeking a Desktop Support Analyst to support users across multiple office locations in Birmingham and ensure the smooth day-to-day operation of IT services. This is a collaborative role, working closely with internal teams and end users to provide technical support across hardware, software, and network environments.

You will play a key role in delivering responsive IT support, maintaining workplace technology, and helping to ensure a reliable and efficient user experience across the business.

What we’re looking for

• Good networking experience, including DNS, DHCP, TCP/IP and LAN/WAN
• Experience in 2nd line desktop support or equivalent IT support role
• Good knowledge of Microsoft Windows environments and Office 365
• Understanding of hardware support, workstation builds, and user support processes
• Strong communication and customer service skills
• Ability to manage workloads and prioritise tasks effectively
• A proactive and team-focused approach
• A valid driver's licence is required

What you’ll be doing

• Provide desktop and remote support for hardware, software, and connectivity issues
• Manage IT incidents and service requests in line with agreed service levels
• Configure, maintain, and rebuild workstations and user devices
• Support Microsoft-based environments, including Office 365 and Active Directory
• Maintain accurate IT asset records and lifecycle management processes
• Monitor support queues and contribute to ongoing service improvements
• Work collaboratively with internal IT teams to resolve operational issues

What’s on offer

• Opportunity to work within a global and collaborative organisation
• Exposure to a broad range of technologies and IT environments
• Career development and progression opportunities
• Supportive team culture and ongoing learning opportunities
• Varied role with both desk-side and remote support responsibilities