2nd Line Support Analyst - Birmingham - New - #2180992

2nd Line Support Analyst - Birmingham - New

A leading organisation in the Birmingham area requires a 2nd Line Support Analyst to join its growing team. The successful candidate will play a key role in resolving complex IT issues and maintaining the stability and performance of critical IT systems. Suitable candidates will have the following:

• Experience of supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration
• Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent
• Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies
• Strong stakeholder management experience with excellent relationship building skills
• Experience in project management and/or delivering tasks on time according to strict deadline
• Experience of writing procedural and/or support documentation
• Sound knowledge and experience of supporting range of IT applications, platforms and technologies
• Ability to clearly and accurately communicate processes and procedures verbally and in writing
• Experience of working accurately and confidently with service desk tools and technology
• Excellent customer service skills.

Please send CV initially for fulljob description and an informal chat.

Excellent opportunity to join a market leader offering excellent career progression and development!