Automotive Compliance Specialist - #2179894

Job Title: Aftersales Compliance Specialist (UK & EU)

Salary: Up to 60K + ECOS Scheme + Free Lunches

Location: Birmingham – 5 days on site (with travel across the UK & EU expected)

Start date: ASAP

Visa Sponsorship Provided?: No

Reports to: Head of Aftersales

This role can be considered the linchpin of the aftersales department, ensuring commercial safety and compliance with all regulations (import / export, recalls, labelling etc.). You will be the central figure ensuring the smooth running of the aftersales function with one of the UK’s own, homegrown automotive manufacturers. If you have a long history in aftersales, understanding both the operations and regulatory side of things, you would be a strong fit for this role. If you’re looking for a step up into a detail based, relationship and data-based role of critical commercial importance, this could be the next step for you.

With the industry going through a lot of change at the minute, this client offers stability and longevity in an exciting world of rapid development and fast personal progression!

Key Responsibilities

Regulatory Compliance & Product Safety

• Track and ensure compliance with UK and EU product safety regulations, including UKCA, CE marking and General Product Safety requirements. Maintain accurate and up-to-date technical documentation such as technical files, risk assessments and declarations of conformity.

Parts Compliance, Import & Supply Chain Oversight

• Oversee sourcing, import, labelling, storage and sale of spare parts, ensuring traceability, correct documentation and adherence to safety and quality standards.
• Fulfil importer requirements including conformity verification, correct marking, and provision of safety and instruction information.

Recalls, Safety Defects & Service Campaigns

• Lead identification and investigation of safety defects and non-conformities.
• Plan and execute recalls and service campaigns, including regulatory notifications, root cause analysis, corrective actions and compliant customer communications.

Consumer Rights, Warranty & Aftersales Compliance

• Ensure alignment with UK and EU consumer protection laws across warranties, returns, repairs and replacements.
• Maintain clear, fair and compliant policies while monitoring regulatory developments such as right to repair.

Labelling, Marking & Conformity Assessment

• Ensure all products and parts meet marking, labelling and conformity assessment requirements, including correct use of certification routes and approved bodies.

Stakeholder & Regulatory Engagement

• Act as the key point of contact for regulatory bodies, authorities and industry groups.
• Collaborate cross-functionally with internal teams including supply chain, quality, legal, engineering and service networks.

Risk Management, Auditing & Reporting

• Maintain a compliance risk register and lead audits across parts, suppliers and processes.
• Track performance metrics such as recalls, complaints and defect rates, and provide regular reporting and recommendations to senior management.

Training & Continuous Improvement

• Deliver compliance training to internal teams, dealers and suppliers.
• Monitor regulatory changes and drive updates to processes, policies and supplier requirements.

Qualifications & Requirements

• Experience: Automotive aftersales / parts / regulatory compliance / warranty / product safety or equivalent in OEM or major supplier.
• Knowledge: Deep understanding of UK & EU regulatory system for product compliance (UKCA & CE marking, recall & safety defect legislation, consumer protections, import / customs requirements).