Director of Commercial Services - #2178788

Company Description KWB Corporate Cleaning is a people-first cleaning services provider, accredited to ISO 9001, 14001 and 45001, delivering consistently clean and safe working environments. The company serves offices, schools, and a range of commercial spaces, focusing on high-quality, cost-effective, and sustainable cleaning solutions tailored to each client’s needs. KWB Corporate Cleaning takes time to understand each premises and its users, ensuring that all requirements are addressed from the outset. The team prioritises health, safety, and environmental responsibility through a green cleaning approach that incorporates eco-friendly products and technologies. Its highly trained workforce reflects the company’s commitment to quality and continuous improvement.

Role Description The Commercial Director is a full-time, on-site role based in Birmingham, responsible for overseeing and growing the commercial performance of KWB Corporate Cleaning. This position manages client relationships, prepares and negotiates contracts, and develops service proposals that align with customer requirements and company standards. Day-to-day tasks include monitoring contract delivery, analyzing financial and operational data, supporting business planning, and identifying opportunities to improve profitability and service quality. The Commercial Director collaborates closely with operations and site teams to ensure service levels meet ISO quality, environmental, and health and safety standards. The role also involves leading and coaching team members, contributing to tender submissions, and supporting strategic decisions that drive sustainable business growth.

Qualifications

• Strong commercial management capabilities, including Commercial Management and Contract Management skills to oversee agreements and ensure profitable service delivery.
• Demonstrates analytical skills and Business Planning experience to interpret data, forecast performance, and support strategic decisions.
• Proven Team Management skills to lead, motivate, and develop team members in a commercial or service-focused environment.
• Experience in facilities management, cleaning services, or related commercial sectors is highly beneficial.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to build trusted client relationships.
• Experience in working with digital platforms and systems to bring efficiencies around time keeping and reporting.
• Ability to work on-site in Birmingham, with strong organisational skills and attention to detail.
• A professional attitude to making a difference