Project Management Officer - #2178233

Project Management Office (PMO) Manager

Competitive rate

Birmingham / Bristol (Hybrid)

Length: 6 months

HSBC UK Customer Redress is committed to delivering high-quality customer outcomes by ensuring customers are not disadvantaged and receive fair and accurate redress.

An opportunity has arisen for an experienced Project Management Office (PMO) Manager to join the Customer Redress Shared Services team. The PMO function is responsible for establishing and maintaining project management standards, governance, controls, plans, and best practices to ensure projects are delivered effectively and efficiently.

In this role, you will be responsible for overseeing project scheduling and prioritisation, managing the Financial Resource Plan (FRP), and providing oversight of financial provisions and reporting across the Customer Redress function.

Responsibilities:

• Oversee the HSBC UK Customer Redress financial budget and provide senior management with accurate provision reporting.
• Manage delivery plans, project scheduling, prioritisation, and reporting across the Customer Redress Book of Work.
• Establish measurable objectives, cost controls, and financial management processes, monitoring performance against agreed targets.
• Lead oversight and reporting of the Financial Resource Plan (FRP), ensuring accurate resource forecasting and management information.
• Coordinate and deliver Annual Bank and Building Society Interest (BBSI) returns to HMRC.
• Manage resource and capacity planning to support business objectives and operational delivery.
• Identify, assess, and mitigate project and operational risks.
• Contribute to continuous improvement initiatives, challenging existing processes and developing innovative solutions.
• Support the delivery of HSBC UK Customer Redress and wider bank strategic objectives.
• Maintain the highest standards of governance, control, data integrity, and information security.
• Foster a collaborative and supportive team environment by sharing knowledge and promoting best practice.

Skills / Experience Required:

• Proven experience within a Project Management Office (PMO) environment.
• Strong understanding of project planning, governance, and project lifecycles.
• Excellent financial management skills, including budgeting, forecasting, financial reporting, and resource planning.
• Experience managing Financial Resource Plans (FRP) and financial provisions.
• Advanced numeracy and analytical skills with strong attention to detail.
• Demonstrated ability to forecast workload demand and undertake capacity planning.
• Strong project management capabilities with experience delivering business change initiatives.
• Excellent organisational and time-management skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to identify, assess, and manage risks effectively.
• Strong stakeholder management skills with the ability to communicate confidently at all levels.
• Excellent written and verbal communication skills.
• Ability to provide constructive feedback and support team development.
• Excellent verbal and written communication skills.
• Ability to deliver feedback to colleagues in a professional manner.

If you are interested, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applicants in the first instance.