Practice Manager - Birmingham - #2177219

As a Practice Manager you will oversee the day-to-day running of a healthcare department within the retail industry. You will keep local operations organised and help the wider business deliver a smooth service for customers.

Client Details

An established independent optical practice with a strong reputation for delivering personalised eye care and exceptional customer service, committed to putting patients at the heart of everything they do.

Description

• Manage the daily running of the healthcare department to keep services organised and available.
• Plan day-to-day activities and priorities so work is completed efficiently.
• Monitor operational standards and address issues promptly to maintain a reliable service.
• Coordinate department resources to support consistent customer service.
• Oversee rotas, staffing, training, and team development.
• Monitor KPIs, sales performance, and business objectives.
• Manage stock control and supplier relationships.
• Ensure compliance with industry regulations and company policies.
• Support the Optometrists by creating an efficient and well-organised practice environment.

Profile

A successful Practice Manager should have:

• Experience maintaining accurate records and handling operational information.
• Confidence resolving day-to-day issues in a practical and timely way.
• The ability to monitor standards and follow clear processes.
• Experience coordinating resources to keep services running smoothly.
• Previous experience working within an optical practice is essential, you do not need to be a qualified Optometrist.
• Experience in a management, supervisory, or senior optical role.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Commercial awareness with a focus on business performance.
• Passion for delivering outstanding patient and customer service.

Job Offer

• Permanent employment contract.
• Salary of £27,000 to £30,000, dependent on the level of experience.
• Performance-related bonus.
• Ongoing training and development.
• Career progression opportunities.
• Supportive and friendly working environment.
• Staff discounts and additional benefits.

If you're interested in this role, apply now for further information please give Surina a call on .

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.