Service Engineer / Technical Support Specialist - #2177002

We are currently seeking a skilled and motivated Service Engineer / Technical Support Specialist to join our team based in Birmingham.

This is primarily an office-based role, with occasional travel to customer sites when required you must be Gas Safe registered

The successful candidate will be comfortable working both independently and as part of a team, with strong technical knowledge of equipment faults and breakdowns with commercial refrigeration and commercial gas appliances

A proactive, hardworking attitude and a strong customer focus are essential, along with a solid understanding of safe working practices.

Key Requirements:

Strong knowledge of equipment breakdowns and fault diagnosis

Ability to work effectively both independently and within a team

Hardworking, reliable, and customer-focused approach

Good understanding of safe working procedures

Full UK driving licence

Gas Safe registered

Strong communication and problem-solving skills

Key Responsibilities:

Demonstrate a thorough understanding of industry standards, products, and company services

Ensure compliance with all relevant industry regulations and legislation within the service function

Provide technical support via phone and email, resolving service-related queries

Act as the key technical liaison between customers and internal teams

Attend site visits to diagnose and repair equipment faults where required

Test and assess returned units and spare parts

Carry out equipment conversions as needed

Support general administrative tasks and maintain accurate service records using internal systems (Sparc and Opera)

Work closely with UK and international teams to address quality and development feedback from the field

Escalate customer or subcontractor issues appropriately to management

Contribute to the ongoing improvement and development of the service department

What’s on Offer:

Company vehicle, tools, and workwear provided

Primarily Monday–Friday working (with very occasional out-of-hours support required)

Competitive salary, negotiable based on experience

25 days holiday plus bank holidays

Pension

Free parking

Please note: We will require a copy of your UK right to work documentation before an application can be progressed.

Due to the unprecedented volume of response we are currently receiving regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.