Technical Service Supervisor - #2176734

Who are We ?

Founded in 1994, TEKSAN continues its journey to become a global brand worldwide. As a pioneering engineering company in quality and innovation, we started our journey with the motto of reliable power and today we serve in more than 140 countries in 6 continents with 2 factories and more than 750 employees by developing reliable and innovative products for a sustainable life. We are growing with the determination to be the first brand that comes to mind when it comes to sustainable life, energy and generators with our dozens of dealers around the world as well as our UK and US offices.

Why us?

Since the day we were founded with more than a quarter of a century of experience, we always aim to do the newest and the best. We support each other in our working environment and believe in the power of common mind and being a family.

A career journey awaits you at Teksan, where you will have the opportunity to learn new things and develop in our R&D center, have the opportunity to work abroad and experience being a part of great achievements.

We want to add creative, innovative, enthusiastic and teamwork-loving friends to our ever-growing family. With our unique experience and know-how, we are excited to meet the future Teksan employees.

Requirements

Office Location: Birmingham

Duties/Responsibilities:

Technical Service & Field Operations

• Have technical knowledge of the TEKSAN generator product range, main equipment and applications.
• Provide technical support for selecting the correct generator set according to customer requirements.
• Have knowledge of ESP/PRP/COP ratings, kVA-kW calculations and basic load analysis, and carry out necessary technical evaluations.
• Understand the basic operating principles of ATS, synchronisation, load sharing and BESS systems.ben
• Understand electrical protection systems and earthing requirements, and be able to read, understand and evaluate technical drawings. (This includes Single Line Diagrams)
• Understand the basic requirements of fuel, cooling, ventilation, exhaust and noise systems.
• Carry out scheduled maintenance, troubleshooting and repair of generators at customer sites and at Teksan UK warehouse where required.
• Carry out or support commissioning, FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) activities when required.
• Prepare required technical reports and records following service and site visits.Distribute and file appropriately.
• Evaluate customer service requests, provide technical input for service quotations and coordinate service delivery in accordance with the priorities and commercial guidelines established by the Sales and Operations Manager.
• Review warranty claims, carry out necessary site inspections and coordinate with TEKSAN Technical Support and Warranty Departments.
• Coordinate with engine manufacturers and other OEM service teams when required.
• Carry out Pre-Delivery Inspections (PDI) of sold generators before dispatch and complete the required documentation.
• Plan and coordinate daily technical service and field activities in line with the priorities agreed with the Sales and Operations Manager.
• Provide regular updates to the Sales and Operations Manager on ongoing service activities, customer issues, technical problems and operational requirements.
• Escalate significant technical issues, customer complaints, operational risks and resource requirements to the Sales and Operations Manager.
• Coordinate technical support requirements with the relevant TEKSAN departments in Türkiye, keeping the Sales and Operations Manager informed.

Warehouse & Logistics Operations

• Carry out goods receiving inspections for generators, spare parts and equipment delivered to the warehouse.
• Identify and report any damage, missing items or non-conformities to the relevant departments.
• Monitor and maintain generator, spare parts, consumables, tools and equipment stock.
• Carry out goods receiving, storage, picking, packing and dispatch activities.
• Support stock counts and ensure that physical stock is consistent with system records.
• Monitor stock levels of spare parts and consumables required for technical service activities.
• Keep the warehouse clean, organised and safe.
• Safely load and unload generators and other equipment.
• Operate a forklift when appropriately trained, competent and authorised.
• Carry out pre-use checks of forklifts and other work equipment and report any identified defects or safety issues.
• Coordinate warehouse and logistics activities in line with operational priorities agreed with the Sales and Operations Manager.
• Report stock discrepancies, warehouse issues, equipment requirements and significant logistics-related risks to the Sales and Operations Manager.

Qualifications

• Preferably educated in Electrical, Electronic, Mechanical Engineering or another relevant technical field.
• Preferably at least 3 years of experience in diesel and/or gas generator maintenance and service.
• Ability to diagnose electrical and mechanical faults and read technical drawings.
• Technical knowledge of generator control systems and basic power systems.
• Ability to work independently and take responsibility at customer sites.
• Ability and willingness to travel to customer and project sites within the UK.
• Valid driving licence.

We are looking for a Technical Service Supervisor.