Ticketing Team Leader - #2174438

We’re delighted to be recruiting for a Ticketing Team Leader to join a leading Tour Operator.

This is an excellent opportunity for a knowledgeable, analytical and GDS-proficient travel professional to lead a ticketing team, strengthen key industry relationships and play an important role in the continued growth of the business’s aviation operations.

You’ll take ownership of the day-to-day running of the ticketing department, ensuring processes run smoothly, deadlines are met and service levels remain high. Working closely with reservations, aftersales, airlines, GDS providers and e-sales customers, you’ll bring your technical expertise and leadership skills to a varied and rewarding role.

Previous experience in a similar position within the travel industry is essential, alongside excellent worldwide airline and fares knowledge. Flexibility to participate in an out-of-hours emergency cover rota is also required.

In return, our client offers a competitive salary of up to £42,000 DOE, plus bonus & excellent benefits.

If you’re an experienced ticketing professional looking for a new opportunity where you can put your GDS knowledge, airline expertise and leadership skills to work, we’d love to hear from you!

Role of Ticketing Team Leader:

• Oversee the day-to-day running of the ticketing department and manage GDS queues.
• Monitor schedule changes, amend bookings and ensure customers and agents are kept informed.
• Ensure tickets and reissues are processed within deadlines.
• Monitor daily TINS reports and system interfacing.
• Support GDS relationships and manage specialist fares across Amadeus and Galileo.
• Oversee the ADM and ACM process from start to finish.
• Coordinate airline training with the training department.
• Manage relationships with e-sales customers.
• Support reservations and aftersales teams with airline disruptions and contingency planning.
• Participate in the out-of-hours emergency cover rota.

Skills required for the role:

• Strong worldwide travel industry knowledge.
• Previous tour operator experience.
• Excellent airline, fares and ticketing knowledge.
• GDS proficiency.
• Excellent communication and organisational skills.
• Strong attention to detail and customer focus.
• Analytical and project management skills.

If you're interested in learning more about this Ticketing Team Leader opportunity, please press the apply online button now!

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