Internal Sales Executive - #2173088

We are looking for an Internal Sales Executive to generate new business and grow existing accounts across our Facilities Management and M&E services.

The role will involve prospecting new customers, re-engaging lapsed or declining accounts, identifying cross-sell opportunities and building a strong pipeline of qualified opportunities.

As the role develops, there will be opportunities for face-to-face customer meetings, site visits and account development.

Key Responsibilities

• Prospect and engage potential B2B customers.
• Contact key decision-makers by phone, email, LinkedIn and other channels.
• Qualify leads and develop them into genuine sales opportunities.
• Re-engage lapsed and dormant customers.
• Monitor customer activity and identify trends such as reduced spend or engagement.
• Identify cross-sell and upsell opportunities within existing accounts.
• Build and maintain relationships with key customer contacts.
• Build a strong pipeline of qualified opportunities.
• Understand and manage opportunity value, probability and timescale.
• Progress opportunities through agreed sales stages.
• Maintain accurate customer and opportunity information within the CRM.
• Follow up opportunities consistently and maintain clear next actions.
• Report on pipeline value, conversion and sales performance.
• Work with operational teams to develop proposals and opportunities.
• Attend customer meetings and site visits as the role develops.

Skills & Experience

Essential

• Proven B2B sales, business development or internal sales experience.
• Confident prospecting and approaching new customers.
• Understanding of building and managing a sales pipeline.
• Strong communication and relationship-building skills.
• Commercially aware and comfortable working to targets.
• Confident using CRM systems.
• Proactive, organised and persistent with follow-up.

Desirable

• Experience within Facilities Management, M&E, building services or maintenance.
• Experience selling services to multi-site organisations.

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Established in 1966, First In Service Ltd is a leading UK provider of planned and reactive facilities maintenance services, supporting businesses and organisations across a wide range of sectors, including hospitality, healthcare, education, commercial properties and the public sector.

With a nationwide team of skilled engineers and a dedicated 24/7/365 helpdesk, we deliver a comprehensive range of services, including gas and plumbing, air conditioning and refrigeration, mechanical ventilation and extraction, commercial catering equipment, facilities management and commercial cleaning.

Our approach combines technical expertise, innovative technology and a commitment to exceptional customer service. We help our customers maintain safe, compliant and efficient environments, minimise downtime and keep their operations running smoothly.

As a growing, people-focused business with 60 years of industry experience, we are committed to investing in our employees, developing talent and creating opportunities for long-term career progression.