Customer Service Advisor - #2167553

Are you passionate about customer service, confident on the phone and enjoy working as part of a team? We're looking for a friendly, proactive and enthusiastic Customer Service Advisor to join our growing team!

We're looking for someone with a background in customer service who enjoys speaking to people, building relationships and delivering an excellent customer experience.

This is a busy, fast-paced role where you'll spend much of your day handling inbound and outbound calls, supporting customers and ensuring enquiries are dealt with efficiently.

Full training will be provided on our systems and processes, so you'll have all the support you need to get started.

• Handling a high volume of inbound and outbound telephone calls.
• Making outbound calls to arrange bookings and follow up on outstanding enquiries.
• Providing excellent customer service and building positive relationships with customers.
• Responding to customer enquiries via email.
• Managing Live Chats and Microsoft Teams chats.
• Keeping customers updated and ensuring enquiries are dealt with promptly.
• Working closely with colleagues to ensure bookings and daily tasks are completed efficiently.

• Previous experience in a customer service role.
• Confidence handling inbound and outbound telephone calls.
• Excellent communication skills and a friendly telephone manner.
• A positive, proactive attitude and a willingness to learn.
• Good organisational skills and the ability to manage multiple tasks.
• The ability to work well under pressure in a busy environment.
• A team player who enjoys supporting colleagues and working together to achieve shared goals.

• Full training on our systems and processes.
• A friendly, supportive team with a strong workplace culture.
• A positive working environment where teamwork and collaboration are valued.
• The potential for hybrid working.
• The opportunity to develop your customer service skills and grow within the role.

If you have customer service experience, enjoy speaking to people and want to be part of a supportive team where everyone works together to achieve great results, we'd love to hear from you!

• Apply today — we look forward to hearing from you!