Customer Service Advisor - #2166379

Customer Service Advisor – Coleshill

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Coleshill.

This is a fantastic opportunity offering a salary of £27,000 per annum, Monday-to-Friday working, sociable daytime hours and the opportunity to join a large, established organisation.

£27,000 Per Annum | Monday to Friday | 8:30AM–4:30PM | No Weekends | Immediate Starts Available

Due to an upcoming project start date, we are particularly interested in candidates who are available immediately or able to start within the next two weeks.

This role would suit candidates with previous experience as a Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Sales Order Processor or Office Administrator.

Shifts

• Monday to Friday
• 8:30AM to 4:30PM
• No weekend working

Salary

• £27,000 per annum

Benefits

As a Customer Service Advisor, you will receive:

• Monday-to-Friday working
• Sociable daytime hours
• Immediate start available
• Full-time opportunity
• Friendly and supportive working environment
• Opportunity to join a large, established organisation

Day-to-Day Duties

As a Customer Service Advisor, your duties will include:

• Handling incoming and outgoing customer telephone calls
• Responding to customer enquiries via email
• Processing customer orders accurately
• Ordering stock and checking availability
• Liaising with internal departments regarding orders and stock
• Keeping customers updated on the progress of their orders
• Updating customer and order information on internal systems
• Resolving general customer queries efficiently and professionally
• Completing general administration to support the customer service function
• Delivering a high standard of customer service at all times

Essential Skills

To be successful as a Customer Service Advisor, you will need:

• Previous customer service experience, ideally involving telephone and email communication
• Confident and professional telephone manner
• Good written communication skills
• Experience handling customer enquiries by telephone and email
• Good IT and computer skills
• Strong attention to detail
• Good organisational skills
• Ability to work effectively in a busy environment
• Positive and customer-focused approach
• Availability to start immediately or within a maximum of two weeks

Desirable Experience

• Previous experience processing customer orders
• Experience handling stock enquiries or ordering stock
• Experience supporting customer accounts or coordinating deliveries

Training Provided

• Full training provided
• Ongoing support from the management team
• Opportunities to develop knowledge and skills within the role

Apply

If you're looking for a Customer Service Advisor position in Coleshill, offering £27,000 per annum, Monday-to-Friday working and sociable daytime hours, apply today!

A member of the People Solutions recruitment team will be in touch to discuss the opportunity further.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.