Care Coordinator – Domiciliary Care | Birmingham - #2165440

Salary: £25,000–£28,000 per year

Hours: 37.5 hours per week, Monday to Friday, 9:00am–5:00pm

Additional on-call payment: £250 per allocated on-call week

Primera Healthcare is looking for an organised and dependable Care Coordinator to join our Birmingham domiciliary care team.

You will coordinate day-to-day care delivery, organise care worker rotas and support staff to provide safe, reliable and person-centred care. Working closely with the Birmingham Registered Manager, you will receive guidance, supervision and support with operational issues and management decisions.

This role would suit an experienced Care Coordinator or a Field Care Supervisor, Assessor or Senior Care Worker with domiciliary care experience who is ready to progress into care coordination.

Visa sponsorship is not available for this position, including the transfer of existing sponsorship.

• 37.5 hours per week, Monday to Friday, 9:00am–5:00pm.
• Participation in a rolling on-call rota, providing out-of-hours support to staff and service users across seven days of the week during your allocated on-call periods.
• An additional payment of £250 per allocated on-call week.
• The rota frequency and hours of cover will be discussed during the recruitment process.

• Plan and schedule care calls, creating efficient rotas that account for service users’ needs, staff availability, continuity of care and travel time.
• Respond to rota changes, staff absence and requests for cover, escalating staffing gaps to the Registered Manager.
• Monitor electronic call monitoring (ECM) records, complete reconciliations and follow up late or missed visits and missing entries.
• Carry out home visits, care assessments, risk assessments and customer reviews, keeping person-centred care plans accurate and up to date.
• Support and supervise care workers through supervisions, appraisals and spot checks. Undertake competency assessments where appropriately trained and authorised.
• Monitor medication administration records (MAR charts), follow up missing entries or discrepancies and escalate medication concerns promptly.
• Act as a point of contact for service users, relatives and care staff, responding professionally to queries and concerns.
• Identify training needs, coordinate training and practical assessments, and maintain accurate training and competency records.
• Support quality audits, gather feedback and follow up agreed actions with the Registered Manager.
• Recognise and report safeguarding concerns, incidents and changes in service users’ health or wellbeing.
• Respond promptly to urgent situations, contacting emergency services or NHS 111 as appropriate. Inform the Registered Manager, document actions taken and coordinate follow-up in line with company procedures.
• Maintain accurate care and staff records, protect confidential information and follow company policies and procedures.
• Attend meetings outside the office as required, support general office administration and provide clear handovers to colleagues.
• Provide recruitment support when required, including during busy periods or recruiter absence. This may include arranging or supporting interviews, requesting references and assisting with onboarding paperwork, working with the Recruiter and under the direction of the Birmingham Registered Manager.

• Previous experience in domiciliary care is essential.
• A full driving licence and access to your own vehicle are essential, as the role involves travelling to home visits, staff spot checks and meetings outside the office.
• A good understanding of safe, person-centred care, safeguarding and confidentiality.
• Strong organisational skills and the ability to prioritise tasks in a busy service.
• Clear communication skills and a professional approach to difficult conversations.
• Confidence using computers and electronic rostering or care management systems.
• The ability to maintain accurate records, exercise sound judgement and escalate concerns appropriately.
• A supportive approach to staff, reliability and a commitment to maintaining good standards of care.
• Willingness to participate in the on-call rota.

Previous care coordination or rostering experience is desirable, alongside a relevant health and social care qualification.

You will work alongside the Birmingham Registered Manager, Field Care Supervisor and Recruiter. The Registered Manager and Head of Operations will provide ongoing guidance and support to help you develop your skills in care coordination, staff supervision and service quality.

Applicants must be able to undertake this role without sponsorship from Primera Healthcare. We cannot offer visa sponsorship or transfer existing sponsorship for this position.

Please submit your CV outlining your domiciliary care experience and the skills you would bring to the role.