Birmingham Grand Central Seasonal Store Crew - #2157969

Department Stores
Reports To Store Manager
Contract Type Fixed Term
Working Arrangements/Pattern Part-Time – Various Shifts (weekdays and weekends)

About us
Who are we?

For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and

more fun with those we love. We are Made for Life.

Our mission statement:

Crafting clothes for life’s everyday adventures. Today, tomorrow and always.

Our Product formula:

Considered style. Trusted Quality. B Corp certified.

We are proud to have featured in the Sunday Times top 10 Best Places to Work 2026.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality

within our workforce to ignite an inclusive foundation for us all to build from and truly connect

with our customers, colleagues, and communities alike. You play a key part in creating an

environment free from prejudice, racism, sexism, harassment, bullying and any other form of

marginalisation in our workplaces.

Role Summary




You put the customer at the heart of everything that you do, as the face of our business, greeting

and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely

attentive and interested in our customers needs and will have the opportunity to learn all about

our lovely products to ensure you can be as helpful as possible.




Role Responsibilities

• To both greet and thank customers along with wishing them a fond farewell in a warm

and friendly manner, ensuring they have had a memorable experience with us

• Provide exceptional service at all times utilising your knowledge to help our customers

find the best products to suit them for in-store and multi-channel sales

• Support KPI goals by delivering great service and contributing to a positive store

atmosphere

• Efficient and attentive service at the tills – processing sales, orders and refunds


• Processing deliveries and helping to get all of the replenishment and new stock onto the

shop floor

• General housekeeping and tidying of the shop floor and back of house


• Keeping up to date with company activity and promotions


• Supporting floor moves, sale set ups and launches


• To abide by all FatFace policies and procedures

Seasonal Store Crew

Job Description

Sensitivity: General

• Ensure GDPR procedures are adhered to at all times


• To abide by all FatFace policies, procedures and brand values

Skills and Experience

• Experience in a customer service environment is desirable but not essential


• Excellent interpersonal and communication skills


• Positive can-do attitude


• Ability to work productively in a high-pressure environment


• Confidence in taking the initiative and working under own direction at times


• Team player


• Great time management

Competencies

Role Competencies:

• To deliver excellent customer service standards focussing on customer needs and

satisfaction

• Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand

vision and values through everything you do

• Align self to companies social and environmental mission and champion any actions that

you can directly impact at all times

• Proactively provide a personal, genuine and authentic approach


• Acting with integrity, demonstrates a passion for, interest in and understanding of others


• Values and respects the team at all levels, getting on well with everyone around you


• Play an active and positive part in the team by embracing every opportunity to be a part of

what’s going on

• Ability to enhance relationships with appropriate use of humour and tailoring your

approach for each individual interaction

• Proactively offer customer alternative ways to buy across our whole multichannel

proposition

• Proactively deliver on all operational standards to maintain expected requirements

across all core components including handling deliveries, VM, health and safety, general

housekeeping and stock replenishment

Core Competencies:

• Collaboration: Builds positive relationships and works inclusively with others to achieve

shared goals.

• Communication: Communicates clearly, openly and respectfully, ensuring others feel

informed, listened to and valued.

• Customer Focus: Puts customer needs at the heart of decisions and actions to deliver

exceptional experiences.

• Accountability: Takes ownership for actions, commitments and results, delivering on

promises and learning from mistakes.

• Adaptability: Responds positively to change and challenges, approaching new ideas,

experiences and opportunities with a curious and open mindset.

• Problem Solving: Uses sound judgement, initiative, curiosity, creativity and available

digital tools to find practical solutions and improve outcomes.

Seasonal Store Crew

Job Description

Sensitivity: General

We are committed to building a diverse and inclusive team. If you’re excited about this role but

your experience doesn’t align perfectly, we encourage you to apply — you might be just the right

fit.

• Living Our Values: Consistently demonstrates FatFace brand values and follows

company policies, procedures and ways of working.

• Purpose and Impact: Supports FatFace's social and environmental commitments by

championing opportunities within their role to make a positive impact through everyday


behaviours, actions and decisions.

FatFace Benefits:
Financial & Protection Benefits

• Sick pay allowances


• Critical Illness Income protection/ Death in service (for salaried colleagues)


• Pension scheme – with net deduction and salary sacrifice options


• Dental insurance (colleague funded)

Discounts & Perks

• 60% off FatFace products


• 25% discount at Next stores (across full price products)


• Discounted gym membership


• Perkbox – our online platform offering:

o Day-one access

o Exclusive brand discounts

o Wellbeing content

o Home workouts and more

Health & Wellbeing

• Specsavers eye care scheme

o Eye tests and contributions to glasses

• Free period products


• EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support

Learning & Development

• THRIVE – our learning management system:

o Day-one access


o 1,000s of learning resources

Time Off & Leave

• 25 days holiday plus bank holidays


• Sabbatical leave (in line with service)


• Enhanced family-friendly policies – including enhanced maternity leave


• Flexible Working Opportunities – flexible working requests can be made from day one of

employment and are considered on an individual basis.

Additional Perks

• Refer a Friend scheme