Admin Officer - #2139711

Administrative Officer (AO) - Birmingham Magistrates' Court (x1)
Location: Birmingham

Monday to Friday £12.86ph

Basic DBS

If you're someone who enjoys structured work, helping people get things right, and taking pride in delivering a *right first time* service, this is a brilliant opportunity to join a vital public-facing service. Hiring for a reputed client, you'll support the smooth running of courts and tribunals through accurate administration, strong customer service, and continuous improvement.
What you'll be doing:
* Prepare papers, files and documents for court, tribunal hearings and meetings
* Draft standard letters, correspondence, minutes, notes, reports and submissions in line with guidelines
* Maintain and update records on an in-house computer system, ensuring accurate data input
* Handle post opening and dispatch, photocopying and filing, and organising meeting rooms and materials
* Carry out clerking duties for civil and family courts and tribunals, ensuring papers are up to date
* Support listing and rota activity, check files, and assist court users with enquiries (face to face, written and telephone)
* Contact relevant parties, schedule and serve documents, and support enforcement processes where required
* Work as part of a team to improve processes using continuous improvement/Lean techniques, contributing to small projects
* Check and verify records, documents and returns against criteria and quality standards
* Produce basic statistical analysis and undertake straightforward financial processing where required
What you'll bring:
* Strong administrative experience and confidence working to guidelines and procedures
* Excellent customer service skills-helpful, polite, prompt and accurate
* The ability to interpret information and make decisions needed to complete tasks
* Solid computer skills to support day-to-day record keeping and data input
* A reliable, flexible approach to work, with your own time managed effectively
* A team mindset, with readiness to escalate complex issues to a team leader or supervisor
Additional information:
* You may have regular contact with court/tribunal users, including members of the judiciary and the legal profession
* There may be occasional flexibility to work at other local offices as needed
Ready to make a real difference through accurate, customer-focused administration? Apply now to be considered for this Administrative Officer role in Birmingham.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.