Key Account Coordinator - #2139171

Are you experienced in deep-sea imports and freight forwarding and enjoy being the person who keeps everything moving for your customers?

This is a great opportunity to join an established organisation where you’ll take responsibility for a key customer account, coordinating international shipments, keeping customers updated and ensuring everything from customs documentation through to final delivery runs smoothly.

It’s a varied role that would suit someone who enjoys building strong customer relationships, solving problems and managing multiple shipments in a busy freight environment.

What’s in it for you?

• Work hours: Monday to Friday, 8.30am – 5.00pm with 1 hour lunch
• Salary: £32,000 to £37,000
• 6-monthly discretionary bonus
• Enhanced pension
• Healthcare scheme
• Life assurance
• Employee Assistance Programme

Key Account Coordinator Responsibilities:

• Manage and coordinate deep-sea import shipments from initial booking through to final delivery
• Act as a key point of contact for customers, providing regular shipment updates and maintaining strong working relationships
• Liaise with suppliers, shipping lines, hauliers and warehouses to keep shipments moving efficiently
• Create freight jobs and maintain accurate shipment trackers, schedules, documentation and customer records
• Complete and check UK import customs declarations, ensuring duty, deferment and supporting documentation is accurate
• Manage IPAFFS, CHEDs, Port Health requirements, duty reclaims and associated compliance documentation
• Monitor vessel schedules, ETAs and deliveries, proactively resolving delays or operational issues
• Prepare customer reports, shipment updates and management information
• Complete invoicing, costings and landed cost calculations, investigating and resolving billing or duty queries

Key Account Coordinator Skills and Experience:

• Previous experience within deep-sea import freight forwarding is essential
• Experience completing UK import customs declarations
• Confident managing multiple live shipments and working to deadlines
• Strong customer service skills with experience supporting or managing key accounts
• Excellent attention to detail across customs, shipping and compliance documentation
• Confident using spreadsheets and producing reports
• CargoWise experience would be advantageous
• Experience within food imports, including IPAFFS, CHEDs and Port Health requirements, would be highly desirable

This opportunity could particularly suit candidates currently working as a Deep-Sea Import Coordinator, Ocean Import Coordinator, Freight Forwarding Coordinator, Import Operator, Key Account Coordinator or Ocean Freight Operator.