Service Line Owner - #2131679

Location:

Birmingham, Hastings, Leeds, Swansea (Hybrid)

Salary:

£69,501 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type:

Permanent – Flexible working, Full-time, Job share, Part-time

About the role

As a Service Line Owner, you’ll take end-to-end responsibility for a critical portfolio of digital services within the Create Service Line. You'll play a leading role in shaping how digital solutions are designed, delivered and continually improved, ensuring services meet user needs while supporting organisational and policy objectives. As the accountable leader for service performance, quality and outcomes, you'll define the strategic direction for the service line, establish clear success measures and drive continuous improvement.

Key Responsibilities include, but are not limited to:

• Defining success and quality measures for the service, driving continuous improvement towards these measures.
• Informing and influencing stakeholders, getting consensus that enables work to progress.
• Ensuring the delivery of change that realises the outcomes and benefits of your service.
• Ensuring a strategy is in place that delivers the intended vision, outcomes and benefits.

Benefits

Alongside your salary of £69,501, Department for Transport contributes £20,134 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

• Managing a range of third-party organisations and monitoring delivery against robust statement of work.
• Knowledge of applying multiple delivery methodologies, specifically adopting and utilising an agile methodology and approach alongside waterfall.
• Taking a product view of individual services.
• End-to-end ownership of a complex service, accountable for quality, performance and outcomes.
• Setting and delivering a clear service strategy aligned to organisational priorities.
• Leading change and continuous improvement to realise benefits and outcomes.
• Influencing and building consensus with senior and cross‑organisational stakeholders.
• Prioritising work across user needs, business requirements and policy intent.
• Establishing effective governance, risk management and assurance.
• Leading and developing high‑performing, inclusive teams.

You will hold, or be willing to work towards:

• APMG Practitioner Prince2

Apply before 11:55 pm on Tuesday 8th September 2026