Customer Service Agent - #2126951

FindCore are thrilled to be assisting a growing financial services business with the recruitment of an Account Manager – Customer Service & Sales.?

Permanent, Monday - Friday full-time position based in Birmingham.

The company specialises in helping customers with UK tax rebate claims, including work-related expenses such as mileage, tools and professional fees.

Salary

£28,000 basic + uncapped commission + Excellent Benefits & Growth Opportunities

Key Responsibilities

• Manage and develop relationships with new and existing customers.
• Speak with customers by telephone and understand their individual requirements.
• Guide customers through the company’s services and explain the process clearly.
• Follow up enquiries and identify opportunities to convert interested customers.
• Provide excellent customer service throughout the customer journey.
• Maintain regular contact with existing customers and build long-term relationships.
• Identify opportunities to introduce additional relevant services.
• Handle customer questions and resolve queries efficiently.
• Maintain accurate customer information and activity through Salesforce.
• Work towards individual and team-based customer service and sales targets.
• Work closely with colleagues to ensure customers receive a smooth and professional service.

Skills & Experience

• Previous experience within account management, customer service, sales or a similar customer-facing role.
• Confident and comfortable speaking with customers over the telephone.
• Strong relationship-building and communication skills.
• Commercially minded with the ability to recognise sales opportunities.
• Customer-focused approach without relying on hard-selling techniques.
• Good organisation and ability to manage multiple customer enquiries.
• Experience using Salesforce or another CRM system would be beneficial.
• Positive, proactive and results-driven approach.
• Comfortable working within a target-driven environment.

What’s on Offer

• £28,000 basic salary.
• Uncapped commission.
• Permanent, full-time position.
• Birmingham-based role.
• Modern and fast-paced working environment.
• Opportunity to develop within a growing business.

For further information on this opportunity, or any other jobs, please apply via the link below or contact FindCore in the strictest confidence.