Customer Service Advisor - #2125995

Customer Service Advisor
Birmingham City Centre | £13.00 per hour | 12-Month Temporary Contract

Are you passionate about delivering outstanding customer service, building genuine relationships with customers, and providing the best possible customer experience in a professional and personable way?
We're recruiting Customer Service Advisors to join a leading financial services organisation in Birmingham City Centre. This is an exciting opportunity to join a supportive, people-focused environment where customer care, teamwork, and career development are genuinely valued.

What You'll Be Doing
As a Customer Service Advisor, you'll be the first point of contact for customers, supporting them with account enquiries, resolving issues, and delivering an exceptional customer experience across every interaction.
You'll build rapport quickly, listen carefully to customers' needs, and take ownership of enquiries through to resolution. Success in this role comes from balancing efficiency with genuine care, ensuring every customer feels valued and supported.

Role Details

• Pay: £13.00 per hour plus holiday pay
• Location: Birmingham City Centre
• Contract: 12-month temporary contract. Opportunities to secure a permanent position based on performance and business requirements
• Hours: Full-time, Monday to Friday, with rotating shifts between 8:00am and 8:00pm
• Full flexibility is required across operating hours, with shifts scheduled in advance
• Hybrid working available following training (3 days office, 2 days home)

What We're Looking For
We're keen to hear from people who:

• Have previous customer service experience within retail, hospitality, contact centres, banking, or a similar customer-facing environment
• Demonstrate excellent communication skills, with the ability to build positive relationships and deliver service with empathy and professionalism
• Are reliable, organised, and take ownership of their work while maintaining high standards
• Remain calm, solutions-focused, and work collaboratively as part of a team
• Are looking for a role where they can develop their skills and build a long-term career

What's On Offer

• Access to an onsite barista
• Complimentary chef-prepared meals every Tuesday, Wednesday, and Thursday
• Onsite gym, sauna, and rooftop terrace
• Regular social and wellbeing events
• Ongoing training and development opportunities
• Career progression into Team Leader and specialist teams, including Fraud, Bereavement, and Complaints

About You
The people who thrive in this team genuinely care about customer outcomes and enjoy building positive relationships. They're approachable, collaborative, and solutions-focused, with the ability to hold professional, engaging conversations while making customers feel valued and understood.
If you're looking for an opportunity where great customer service is recognised and rewarded, we'd love to hear from you.

Apply today and take the next step in your customer service career.