Mandarin Speaking Assistant Customer Service-Banking - #2116111

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Ref 23507

The Skills You'll Need: Mandarin to a native level, experience in customer service, sales or marketing.

Your New Salary: Depending on experience

Office based

Perm

Start: ASAP

Working hours: 35 hours per week

Location: Birmingham

Report to: Team Lead

Mandarin Speaking Assistant Customer Service - What You'll be Doing:

• Process new account applications, closure of accounts, and change of customer information
• Handle customer enquiries at the front office professionally and in a timely manner
• Maintain customer relationship and cross-sell relevant products and services
• Deal with cash and non-cash transactions at the front office and assist customers with any related enquiries
• Collect, check, and ensure safe keeping of cash and cheques
• Promote products and services to potential clients
• Deal with post returned and daily overdraft reports
• Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times

Mandarin Speaking Assistant Customer Service - The Skills You'll Need to Succeed:

• Degree educated preferably in Finance, Economics, Accounting, or other relevant subject
• Proven track record in similar business stream
• Knowledge of Retail Banking products is preferred
• Knowledge of compliance and regulatory requirements is preferred
• Excellent English and Mandarin written and verbal communication skills
• Sales and marketing skills
• Problem solving and analytical skills
• Highly organised
• Attention to detail
• Team player who is able to work independently
• Proficient in MS Office (Word, Excel, PowerPoint)

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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