Head of Technical & Facilities - #2112186

Head of Technical & Facilities
Midlands Arts Centre (MAC) is an exciting arts centre offering free exhibitions, theatre, music, cinema and comedy, alongside creative learning and participation activities. We're recruiting a Head of Technical & Facilities to lead our Technical Resources department.

About the Role
You'll be responsible for developing and delivering technical and facilities services across MAC. Working closely with the Deputy CEO & Director of Commercial & Operations, you'll lead the Technical & Facilities team, ensuring high standards of technical delivery, maintenance and compliance. You'll support MAC's artistic programme, commercial activities, capital projects and environmental objectives.

Key Responsibilities
Technical Management

• Lead planning and delivery of technical resources across MAC's artistic programme, commercial hires and events
• Collaborate with Programming teams, artists and hirers to assess technical feasibility and allocate resources
• Maintain high standards of technical operation, production delivery and customer service
• Oversee maintenance, statutory testing and lifecycle planning of technical equipment

Facilities Management

• Ensure MAC's buildings, infrastructure and facilities are maintained to a high standard, safe and compliant
• Manage planned and reactive maintenance, servicing and statutory compliance for all building systems
• Oversee cleaning and waste management services, maintaining high standards across public and staff areas
• Lead operational management of building security, fire safety systems and emergency procedures
• Work with Heads of IT and Customer Services on CCTV, access control and physical security
• Support asset replacement planning and long-term estate planning with the Deputy CEO
• Lead planning and delivery of refurbishment, exhibition installation and capital projects

Environmental Sustainability

• Lead operational delivery of MAC's environmental and sustainability objectives
• Chair the Green Champions Group, supporting the Environmental Action Plan
• Monitor building performance, energy consumption and identify efficiency improvements
• Oversee the Building Management System to optimise building performance

Team Leadership

• Lead, develop and support the Technical & Facilities team
• Recruit, train and coach staff to meet operational needs
• Promote a collaborative, customer-focused approach

Safety & Compliance

• Support health and safety, fire safety and venue safety arrangements
• Maintain departmental procedures, risk assessments and safe systems of work
• Ensure staff are trained, competent and supported
• Support compliance with public protection legislation, including Martyn's Law
• Ensure appropriate maintenance and statutory compliance for all equipment

Financial Management

• Prepare and manage the Technical & Facilities budget
• Monitor departmental financial performance and variances
• Manage maintenance expenditure and service contracts

What We're Looking For
Essential

• Relevant qualification in facilities, engineering, technical theatre, building services or management (or equivalent professional experience) with IOSH Managing Safely (or willingness to obtain)
• Significant experience managing facilities, technical services or building operations in a public-facing venue
• Strong knowledge of health and safety, building compliance, fire safety, security, emergency planning, CDM regulations and Martyn's Law
• Experience leading budgets, projects and teams to deliver safe, effective operations
• Understanding of technical production requirements for performances, exhibitions and events
• Excellent leadership, communication and stakeholder management skills
• Collaborative, adaptable, solution-focused with commitment to inclusion, sustainability and continuous improvement
• Flexibility to support keyholder duties and occasional evening/weekend working

Desirable

• NEBOSH, First Aid at Work or Personal Licence Holder qualification
• Experience in arts, cultural, entertainment or visitor venue environments
• Experience supporting major capital projects
• Knowledge of physical security systems (CCTV, access control)
• Understanding of accessibility requirements for cultural venues
• Knowledge of sustainable venue operations and Theatre Green Book principles
• Strong written communication skills

About MAC
We are committed to creating an inclusive environment where individuals of all backgrounds, identities and abilities feel valued, respected and empowered. We ensure our recruitment processes are fair and open to all, and our people reflect the communities we serve.

How to Apply
Apply via our Hireful application system, answering all questions. We encourage you to complete your application without AI tools — no generative AI can create the personal touch you can bring.
Deadline: 11:59pm Sunday 6 September (we may close early if we receive a high volume of applications)
Short-listing: By end of day Thursday 10 September
Interviews: Monday 14 September

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