Vehicle Hire Handler - #2105648

Location: Birmingham
Salary: £26,000 per annum (DOE) + Bonus
Job Type: Full Time | Office Based

We're looking for a customer-focused Vehicle Hire Handler to join our growing team based at Birmingham Business Park. This is an excellent opportunity to work in a fast-paced environment where you'll play a key role in delivering a smooth and efficient vehicle hire experience.

You'll be responsible for managing vehicle hire and repair bookings, supporting customers throughout the process, and ensuring all bookings are handled accurately and professionally.

• Manage vehicle hire and repair bookings by phone and online.
• Record customer details and process payments.
• Liaise with customers, suppliers and repairers to coordinate bookings and resolve queries.
• Arrange vehicle deliveries and collections.
• Provide regular customer updates throughout the hire process.
• Deliver excellent customer service while maintaining accurate records.

• Previous experience in vehicle hire, car rental or customer service.
• Excellent communication and organisational skills.
• Professional, friendly and customer-focused.
• Able to work in a fast-paced environment.
• Automotive or vehicle repair experience is advantageous but not essential.
• Flexible to work shifts between 8:00am and 8:00pm, plus one Saturday morning per month (9:00am - 12:00pm).
• 5 GCSEs (Grade A-C/9-4) or equivalent.

• £22,000 - £25,000 salary (DOE)
• Discretionary bonus of up to 15%
• 20 days holiday plus Bank Holidays
• Full training and ongoing development
• Modern offices at Birmingham Business Park
• Supportive team with genuine career progression opportunities

If you're looking to build your career within a growing business and enjoy providing outstanding customer service, we'd love to hear from you. Apply today!