Business Operations Coordinator - #2104027

Business Operations Coordinator

• Central Birmingham office
• Hybrid/flexible working
• £32,000 per annum

Our client is a growing and forward-thinking organisation operating within the energy and engineering sector.

This is not a traditional administrative role. We're looking for a self-starter who can identify opportunities for improvement, implement more efficient ways of working, and support the continued growth of the business. Working closely with the Directors and Senior Management Team, you will take a lead role in coordinating operations across administration, projects, finance, HR, compliance, systems, and business support functions.

The successful candidate will have a proven track record of improving processes, managing multiple operational priorities, and making a measurable impact within a growing business environment.

Key Responsibilities

Business Ops & Administration

• Oversee day-to-day administrative operations across the business.
• Develop, improve, and maintain office systems, procedures, and processes.
• Support Directors with operational planning and business coordination.
• Ensure company records, documentation, and filing systems are accurately maintained.

CRM, Projects & Client Support

• Manage CRM systems, client records, quotations, and project tracking processes.
• Monitor project pipelines and ensure key administrative deadlines are met.
• Support tender submissions and ensure documentation remains accurate and compliant.
• Review project documentation, company submissions, and case studies to ensure consistency and quality.

Financial Admin

• Oversee invoicing processes, project costing information, and expense tracking.
• Support finance functions using Xero and other business systems.
• Monitor budgets, staff utilisation, and expenditure reporting.
• Assist Directors with financial reporting and operational analysis.
• Manage company purchasing activities and subscriptions.

HR, Compliance & Recruitment

• Coordinate employee onboarding and offboarding processes.
• Maintain HR records, company policies, training logs, and compliance documentation.
• Support recruitment administration and workforce planning activities.
• Ensure compliance with GDPR, Health & Safety regulations, Cyber Essentials requirements, and company policies.

Office & IT Coordination

• Oversee office operations, equipment, software, and facilities management.
• Manage relationships with IT providers and external service suppliers.
• Ensure software licences, subscriptions, and systems remain current and compliant.

Executive Support

• Provide high-level support to Directors and Senior Leadership.
• Coordinate meetings, travel arrangements, reporting requirements, and company events.
• Prepare presentations, reports, and business documentation.

Requirements

• Experience in a Business Operations, Office Manager, Business Support, or senior administration role.
• Proven track record of improving processes, systems, and operational efficiency.
• Strong organisational, communication, and stakeholder management skills, with the ability to manage multiple priorities.
• Experience supporting key business functions, including administration, finance, HR, and compliance.
• Proficient in Microsoft Office, CRM systems, and Xero.
• Professional, reliable, organised, and able to handle confidential information with discretion.
• Experience within the engineering, construction, energy, or professional services sector would be advantageous.