Temporary Scheme Manager/Concierge - Birmingham - #2095613

Temporary Scheme Manager/concierge

Birmingham

£15.00-£17.00 p/h

X2 5 hour shifts per week

Acting as a lone worker to provide day-to-day management of an independent living scheme(s) of mixed tenure for older persons. Managing risk, compliance and change (Health and Safety, Fire, Safeguarding etc.).

Background Checks: Basic DBS, plus Social Media Check

Main Duties and Responsibilities

• Undertake weekly well being calls to residents who opt into the service.
• Carry out and record a settling in visit with new residents.
• Attendance, where necessary, to Resident Meetings to engage with residents about where they live/building related issues and/or signposting to appropriate support
• Undertake and accurately record compliance checks at scheme on a weekly basis including Fire Risk and Fire Safety, ensuring all Fire Risk Actions are completed on time to a high standard and working closely and collaboratively with colleagues to achieve these.
• Ensure all areas of health and safety around the scheme are managed effectively, ensuring that schemes are safe and compliant with all regulatory and contractual requirements. * Promote Fire Safety, Health and Safety to customers.
• Ensure GDPR compliance of all documentation/communication.
• To take responsibility for and monitor the day-to-day administration of the service, including housekeeping, ordering of supplies, notification of repairs and arrangements for replacements, as required.
• Ensure the scheme is a great place to live by conducting regular inspections and ensuring contractors meet customer needs and deliver against specification.
• To provide cover for absent Scheme Managers. * Respond to complaints or breaches of agreements/leases.
• Support the process of successful assignment/purchase of properties to new occupants, including interviewing prospective buyers and liaison with estate agents/solicitors.
• Regular travel to Midland Heart's Head Office in Birmingham for training and meetings is required. Contract Management
• Oversee management of planned and unplanned programs of work; ensuring compliance and adherence to quality standards.
• To contribute to the effective contract management of designated contracts to ensure value for money and delivery of business and service objectives.
• Ensure regular contractual estate management inspections are undertaken and any breach of contracts are escalated accordingly with the relevant contractor and if appropriate, through the internal contract management escalation process.
• Ensure customers are aware of the specification of contracts and the outcome of the completed inspections.
• Formulate action plans with the relevant contractor where agreed specifications are breached.
• Participate in the management and procurement of environmental and maintenance contracts.
• Work with the procurement team to develop tenders for contracts where there are not suitable contractors in place to meet the needs of the scheme. Financial and Budget Management
• Ensure all capital expenditure requirements are delivered to timescale and remains within agreed budget levels.
• To monitor local spend at scheme throughout the financial year and to work with Managers and Governance Officers to review this at the financial year end of the scheme.
• Ensure compliance by raising purchase order numbers, prior to works being carried out, through relevant software.
• Ensure compliance with Midland Heart Policies and Procedures.
• To represent Midland Heart as Managing Agent at internal and external meetings in a professional manner. * To take accurate minutes at meetings and circulate those to attendees in a timely manner.
• Build effective and constructive relationships with organisation staff and work effectively with other members of the Midland Heart support functions.
• Complete all mandatory training and any additional training relevant to your job role
• Day to Day supervision of a part-time Administrator