Field Service Engineer - #2092408

Are you an experienced Field Service Engineer looking for a varied role where no two days are the same? This well-established technology provider supports businesses across a range of sectors, and due to continued growth, they're looking to recruit a customer-focused Field Service Engineer to join their successful service team.

This is an excellent opportunity for a technically minded engineer with strong fault-finding skills and a passion for delivering exceptional customer service. You'll be responsible for installing, maintaining and repairing a variety of business-critical technologies while building strong relationships with customers across your designated territory.

What’s in it for you?

• Work hours: 40 hours per week
• Salary: £26,436
• 23 days holiday, increasing with length of service and the ability to purchase more
• Birthday off
• Contributory pension scheme
• Enhanced family leave policies
• Sick pay
• Access to an employee assistance programme
• Childcare vouchers

Field Service Engineer Responsibilities:

• Diagnose and repair a wide range of printers, multifunction devices, photocopiers and associated technologies
• Install, configure, and commission new equipment at customer sites
• Carry out maintenance visits to maximise equipment performance and reliability
• Provide guidance and basic training on equipment use when needed
• Manage service calls in line with agreed service level agreements and response targets
• Maintain accurate service records and job reports
• Liaise with the internal service and technical support teams to ensure successful resolution of customer issues
• Manage parts and ensure faulty parts are returned
• Identify potential issues and highlight these to customers and colleagues
• Represent the business professionally and maintain excellent customer relationships

Field Service Engineer Skills and Experience:

• Previous field service engineering experience, with particular experience in supporting printers, multifunctional devices, and scanners
• Experienced in working within a service-led environment to SLA targets
• Demonstrates a good understanding of networking, connectivity and software troubleshooting
• Naturally solutions-focused, with strong fault-finding and diagnostic skills
• Superb organisation skills, able to work independently and manage own workload
• Holds a full UK driving licence