Customer Account Executive - #2090917

CUSTOMER ACCOUNT EXECUTIVE

Redditch | Full Time

Join a leading transport and logistics business supporting customers across the UK and Europe.

Fly By Nite is a trusted transport and logistics provider, delivering specialist services to customers across a range of sectors including live events, entertainment, corporate, retail and commercial industries.

With over 30 years of experience, we have built our reputation on reliability, exceptional customer service and long-term client relationships. As our business continues to grow, we are looking for a Client Account Executive to join our Sales Team and play a key role in supporting both existing and new customer accounts.

This is an excellent opportunity for an ambitious and organised individual who enjoys building relationships, solving problems and delivering outstanding customer service.

Working closely with Account Managers, Operations Teams and customers, you will support the commercial activities of the business through managing enquiries, preparing quotations, coordinating customer requirements and helping to ensure the successful delivery of services.

No two days are the same. You may be supporting a long-standing corporate customer, preparing quotations for new business opportunities, coordinating customer requirements with operational teams or assisting with the delivery of specialist transport solutions.

The Role

As a Client Account Executive, you will be responsible for supporting customer accounts and providing administrative and commercial support across the Sales Department.

Key responsibilities include:

·        Managing incoming customer enquiries via telephone and email.

·        Preparing accurate and competitive quotations for transport and logistics services.

·        Supporting Account Managers with day-to-day account management activities.

·        Building and maintaining strong relationships with existing and prospective customers.

·        Coordinating customer requirements with Operations and Planning Teams.

·        Maintaining customer records, quotations and account documentation.

·        Assisting with contract administration and commercial reporting.

·        Supporting business development activities by identifying opportunities within existing and

prospective customer accounts.

·        Proactively engaging with prospective customers through telephone, email and networking activities

to introduce Fly By Nite's services and capabilities.

·        Conducting outbound calls to prospective customers identified through market research, referrals,

industry contacts and business development initiatives.

·        Supporting lead generation activities and assisting in the development of new customer

relationships.

·        Maintaining accurate records of prospecting activity, customer interactions and business

opportunities within CRM systems.

·        Providing exceptional customer service throughout every stage of the customer journey.

·        Assisting with booking amendments, operational updates and customer requests.

About You

We are looking for someone with the right attitude, personality and ambition.

You may already have experience in account management, customer service, sales support, logistics, transport or administration, but most importantly you will be someone who enjoys working with people, takes pride in delivering excellent service and wants to build a long-term career within a growing business.

You will be:

·        Ambitious and motivated to develop professionally.

·        Organised and able to manage multiple priorities.

·        Confident initiating conversations and building relationships with prospective customers.

·        Comfortable engaging with decision-makers and representing Fly By Nite professionally.

·        Professional, approachable and relationship-focused.

·        Calm under pressure and adaptable to changing priorities.

·        Commercially aware and solutions-driven.

·        Proactive and willing to take ownership of tasks and responsibilities.

·        A strong team player with a positive attitude.

Experience & Skills

Essential

·        Excellent communication and interpersonal skills.

·        Strong organisational and administrative abilities.

·        High attention to detail and accuracy.

·        Excellent customer service skills.

·        Strong IT skills including Microsoft Office applications.

·        Ability to work effectively in a fast-paced environment.

·        Ability to manage competing priorities and deadlines.

Desirable

·        Experience within sales support, account management, customer service or administration.

·        Experience within transport, logistics or service-led industries.

·        Knowledge of CRM systems.

·        Experience working with customers in a commercial environment.

Why Join Fly By Nite?

·        Career development and progression opportunities.

·        Exposure to a wide variety of customers, projects and industries.

·        A supportive and collaborative working environment.

·        The opportunity to learn from experienced commercial and operational professionals.

·        The chance to build a long-term career within a growing and successful business.

If you're looking for a role where you can develop your skills, build strong customer relationships and play an important part in a successful team, we'd love to hear from you.

Apply today and become part of the Fly By Nite team.