Concierge - #2089429

Monday to Thursday- 7am to 7pm

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You’ll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Manage the main Management Office desk, acting as the first point of contact for residents, visitors and contractors.
• Receive, sort and distribute post and parcels, maintaining accurate records and managing “signed for” items in line with procedures.
• Report and liaise with the Centrick Estate Management team on all concerns, complaints and site issues.
• Carry out routine building patrols and inspections, ensuring communal areas are clean, safe and compliant, with accurate records maintained.
• Monitor CCTV systems and provide recordings to management or police when required.
• Control and account for all keys and access devices in accordance with procedures.
• Support contractor visits, bookings and on-site access, working closely with the onsite maintenance team.
• Maintain up-to-date resident contact information and ensure internal systems and portals are kept current.
• Take meter readings as requested.
• Adhere to all site-specific procedures, checklists and Health & Safety regulations at all times.
• Provide a professional, helpful and knowledgeable service, seeking guidance when required.

What You Need to Succeed

• Strong customer service skills with a professional and approachable manner
• Clear verbal and written communication skills
• Ability to manage multiple tasks and prioritise effectively
• Good problem-solving skills and sound judgement
• High level of attention to detail and accuracy (e.g. record keeping, key control, parcel logs)
• Ability to remain calm and professional when handling complaints or incidents
• Confident using CCTV systems and basic IT systems (email, portals, spreadsheets)
• Ability to work independently and as part of a wider team
• Good understanding of Health & Safety responsibilities

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Benefit Platform: One online platform for all benefits and recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.