Service Desk Technician (x6) - #2088784

Location: Birmingham (Hybrid - 2 days per week on site)

Hays are working in partnership with a local council to recruit six Service Desk Technicians to support an increase in workload across the organisation. These roles will play a key part in supporting a major go-live project taking place in July, as well as providing ongoing support to teams across the council.

Key Responsibilities:

• Provide 1st line support (and above) to internal users across the organisation
• Manage and resolve a high volume of incoming service desk calls and tickets
• Support colleagues during the upcoming go-live project
• Deliver excellent customer service and stakeholder engagement
• Troubleshoot IT issues and escalate where necessary
• Maintain accurate records of incidents and resolutions

Requirements:

• Proven experience working at a service desk or in IT support
• Strong 1st line support experience (or above)
• Excellent stakeholder management and communication skills
• Highly organised with the ability to prioritise workload
• Ability to work both independently and as part of a team
• Comfortable working in a fast-paced, high-volume environment
• Experience with EasyVista (or similar ticketing systems) is desirable.

This is an excellent opportunity to join a busy and supportive team during a key transformation period. If you wish to be considered for the role, please send your updated CV!

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