Resident Manager - #2088057

We are working with a leading residential operator to appoint a Resident Services Manager for a large-scale luxury residential development in Birmingham.

This is an opportunity to lead a resident-facing team within a premium living environment, helping to create a positive resident experience and a strong sense of community.

The successful Resident Services Manager will oversee front of house operations, resident engagement, compliance and service delivery, ensuring residents receive a high standard of support throughout their tenancy.

The organisation

• Join a large-scale luxury residential development in Birmingham, delivering a high standard of service and resident experience.

• Work within a collaborative onsite team focused on creating a welcoming and inclusive community.

• Play a key role in shaping the resident journey and maintaining exceptional service standards.

• Be part of a growing sector where customer experience is at the centre of operations.

The role

As Resident Services Manager, you will lead a team responsible for all front of house services, resident communications and community engagement initiatives.

Key responsibilities will include:

• Leading and developing a resident services team to deliver a consistent customer experience.

• Ensuring residents feel welcomed, supported and valued throughout their tenancy.

• Managing resident enquiries and resolving issues in a professional manner.

• Coordinating resident move-ins, welcome tours and move-out processes.

• Monitoring resident feedback and working with relevant teams to implement improvements.

• Supporting the smooth day-to-day operation of the development.

• Maintaining brand standards across all resident-facing areas.

• Managing compliance processes and conducting regular audits.

• Building relationships with contractors, service partners and local stakeholders.

• Planning and delivering resident events and community initiatives.

• Managing resident communications across multiple channels, including social media.

• Developing partnerships with local businesses to enhance the resident offering.

• Coordinating contractor appointments and defect resolution works.

• Supporting apartment presentation standards between tenancies.

• Working with internal teams to support rent collection processes where required.

• Producing regular operational and performance reports.

• Assisting with budget management and supplier performance.

• Identifying opportunities to improve operational efficiency and generate additional revenue streams.

Skills and experience

We are keen to speak with candidates who bring a strong customer service background and enjoy working within a resident-focused environment.

You will ideally demonstrate:

• Working knowledge of residential, hospitality, property management or customer-focused operations.

• Experience leading and developing teams.

• Strong customer service skills and a resident-first approach.

• The ability to manage multiple priorities within a busy environment.

• Confidence making considered decisions and resolving issues.

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication skills.

• Working knowledge of Microsoft Office and social media platforms.

• Financial awareness and budget management capability.

• A positive approach and commitment to delivering high service standards.

Working hours

• 40 hours per week.

• Five days from seven on a rota basis.

• Flexibility will be required to support operational needs and resident events.

If you are an experienced Resident Services Manager, or have transferable experience from a customer-focused residential or hospitality environment, we would be pleased to hear from you.

Apply now to be considered. Interviews are expected to take place shortly and early applications are encouraged.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.