Operations Manager - #2086470

Operations Manager - Autism and Learning Disabilities

Salary: £50,000 - £52,000 + Benefits
Location: West Midlands (Hybrid with regular travel across services)
Full Time | 37 Hours per Week

A well-established and values-driven care organisation is seeking an experienced Operations Manager to lead and support a portfolio of residential and supported living services across the West Midlands. This is an excellent opportunity for a passionate leader to drive service quality, operational performance and positive outcomes for people with complex needs.

The Role

Reporting to the Director of Operations, you will oversee a number of CQC-registered services, providing leadership to Registered Managers and ensuring the delivery of high-quality, person-centred support. You will play a key role in service development, quality assurance, workforce management and financial performance.

Key Responsibilities

• Lead and develop multiple residential and supported living services.
• Support Registered Managers in achieving and maintaining strong CQC outcomes.
• Drive high-quality, person-centred support and positive outcomes.
• Ensure compliance with regulatory, safeguarding and organisational standards.
• Manage budgets, occupancy levels and financial performance.
• Support recruitment, retention and development of teams.
• Conduct audits and quality inspections across services.
• Build effective relationships with commissioners, local authorities and other stakeholders.
• Lead on employee relations matters and provide operational support across services.
• Participate in an out-of-hours on-call rota.

• Experience managing services within the health and social care sector.
• Strong understanding of CQC regulations and relevant legislation.
• Experience managing budgets and achieving financial objectives.
• Proven ability to recruit, develop and manage teams effectively.
• Excellent leadership, organisational and communication skills.
• Level 5 qualification (or above) in Leadership and Management.
• Full UK driving licence and access to a vehicle.

• Experience supporting people with autism and/or learning disabilities.
• Previous success managing CQC inspections.
• Coaching or mentoring experience.
• Knowledge of positive behaviour support and complex care environments.

• £50,000 - £52,000 salary
• Opportunity to shape and influence high-quality care services.
• Supportive senior leadership team.
• Ongoing professional development and training.
• A role where you can make a genuine difference to people's lives.