Booking Officer - #2085571

Position: Booking Officer

Location: Birmingham, office-based, Monday to Friday, 9am-6pm

Responsibilities:

·        Manage client and contractor booking enquiries and job allocations in a fast-paced office setting.

·        Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters.

·        Ensure efficient workflow and meet daily targets by prioritising job allocation effectively.

·        Allocate a minimum of 150-180 bookings to contractors each day.

Qualifications and Skills Required:

·        Demonstrated professional demeanour, particularly in high-pressure situations.

·        Exceptional short and long-term memory to retain crucial booking details and client information.

·        Strong attention to detail, maintaining focus on daily tasks throughout the day.

·        Honesty, punctuality, and a strong sense of responsibility for all assigned tasks.

·        Proactive approach to resolving booking issues, including finding solutions and collaborating with

Linguists for optimal job assignments.

·        Adherence to company procedures and policies at all times.

·        Proficient typing skills, with basic knowledge of MS Outlook and database usage.

·        Outstanding interpersonal, written, and verbal communication skills.

·        Ability to provide two references from previous employers.

·        Strong problem-solving abilities, ensuring customer satisfaction through innovative solutions.

·        Effective multitasking skills, adapting to the daily challenges and responsibilities of the role.

Besides Qualifications/Skills, candidates must be used to working in a fast-paced and target-driven environment and working under real pressure of meeting daily targets. 

Benefits:

Joining Absolute Interpreting and Translations Ltd offers a range of benefits and opportunities:

·        Collaborate with a supportive and diverse team in a welcoming international environment.

·        Enjoy a fulfilling role that rewards hard work and dedication.

·        Thrive in an environment that presents daily challenges, fostering personal and professional growth.

·        Gain valuable experience that enhances your CV and enriches your personal development journey.

·        Opportunity to progress within the business

We are seeking a committed individual with a positive attitude, ready to contribute to our team's success. If you are prepared to work hard and grow with us, we welcome your application.