Support Analyst - #2082004

Job Title: Support Analyst – Premier & MD Technology Services

Location: Birmingham, UK (Onsite/Hybrid)

Contract Type: Contract / RFI Stage (Potential Start Next Quarter)

Overview

We are supporting a major financial services organisation in the build-out of its UK Technology Support function, with roles in Birmingham, and Sheffield. This requirement is currently at RFI/RFP stage, with mobilisation expected in the next 4–6 weeks.

We are seeking high-quality, senior Support Analysts with strong technical capability, exceptional communication skills, and a proven ability to support business-critical users in a fast-paced enterprise environments.

Role 1: Support Analyst – MD Technology Services (Senior VIP Supp

ort)This is a high-touch VIP support role supporting Managing Directors and senior leadership.

Key Responsibles

• Provide white-glove technical support to Managing Directors and senior executives
• Deliver first-contact resolution (no back-and-forth escalates
• ion)Troubleshoot and resolve complex technical issues across devices, applications, and collaboration tools
• Act as a trusted point of contact for VIP users, ensuring minimal disruption to business-critical action
• Maintain a high standard of professionalism, urgency, and communication at all t

Key Requirements

• Strong experience in VIP / Executive IT Support
• Excellent troubleshooting skills across Windows, mobile devices
• Ability to work under pressure with high-profile stakeholders
• Strong communication and stakeholder management
• Proven ability to resolve issues independently

Role 2: Support Analyst – Premier Technology Services

skills