Client Services Executive - #2081718

My client is a forward-thinking tech provider with a real entrepreneurial and progressive set up. An opportunity has arisen for a Graduate Client Support Executive to join their team as an addition due to internal growth. The role offers progression and development. This varied and busy hybrid role is ideal for a graduate wanting to build their commercial experience.

• Effectively onboard new clients, setting the foundation for long-term success.
• Implement tailored success plans that align with client objectives.
• Analyse client needs to identify immediate solutions that enhance user engagement and product integration.
• Utilise client feedback to drive continuous improvement in service delivery and product enhancements.
• Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved.
• Prepare and present regular reports on client engagement, product usage, and success metrics.
• First line support
• Provide first line support to customer queries to effect quick and seamless resolutions.

Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role.

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Work Location: Hybrid remote in Birmingham B2