On-Site IT Support Engineer - #1779608

Job Description

What if you could do the kind of work the world needs?

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

A Little More About Your Role…

The WSP UK IT operations team oversee the day-to-day running of the entirety of IT across WSP UK, supporting over 9500 colleagues and a vast array of technology. Our goal is to enable the WSP business to utilise technology, to advance the way we provide services to our clients.

• Providing IT Support for WSP colleagues primarily in offices but also remotely, resolving incidents and fulfilling requests. Travel to other sites in your region will be necessary.
• Carrying out asset lifecycle management, dealing with laptop refresh, disposal and maintenance. Ensuring that designated office IT areas (comms & build rooms) are well maintained, and redundant IT equipment is disposed of. Working closely with the IT hardware ‘depot’ to ensure adequate support is provided.
• VIP support – ensuring that ‘VIP’ colleagues and new hires receive the support they need in a timely manner. Carrying out weekly checks and maintenance on VIP meeting rooms.
• Working closely with both Level 1 & Level 3 teams to facilitate a ‘warm’ hand off of tickets, ensuring the ticket recipient is well informed of latest updates.
• Maintenance of office IT facilities, such as AV equipment and printers.
• Supporting IT Infrastructure teams by providing ‘hands and eyes’ services on-site and at IT data centres, during major incidents and changes.
• Working closely with the IT PMO team, to assist with project work where necessary. Particularly during office moves and supporting with mergers & acquisitions.
• Liaise with vendors in order to resolve issues with IT equipment, ensuring that vendors are adhering to SLAs.
• Advocate and drive the use of knowledge management. Ensuring that fixes are documented. Particularly focusing on a ‘shift left’ environment, empowering the Service Desk to be able to enhance our first-time fix rate.
  
  

What We Would Like You To Demonstrate…

• Experience in IT support – preferably desk side
• Great communication skills
• Experience working with Microsoft operating systems
• An understanding of the IT hardware lifecycle
• Microsoft qualifications (desirable)
• ITIL v3/v4 foundation (desirable)
  
  

Imagine a better future for you and a better future for us all.

Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.

With us, you can. Apply today.

About Us

We are one of the world’s leading engineering and professional services firms. Our 69,300 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.

WHAT’S IN IT FOR YOU?

Work-life balance

At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.

Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.

Inclusivity & Diversity

We welcome applicants with diverse backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.

Health & Wellbeing

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.

Med24 offers you and your family unlimited telephone access to an NHS doctor, available 24/7, with options for face-to-face video consultations. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.

Flex your time

To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.

We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.

Your development

We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.

#WeAreWSP

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.