Area Manager - #1776626

We are seeking an experienced and dynamic Area Manager to join our Operations team covering West Midlands, West Mercia, and Rochdale. This is a home-based role but regular travel throughout the area will be required.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

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  Flexible Working Options: Including hybrid working.


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  Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.


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  Birthday Leave: An extra day off for your birthday.


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  Pension Plan: 5% employer contribution.


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  Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.


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  Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.


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  Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.


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  Wellbeing Support: Employee assistance programme and wellbeing support.


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  Inclusive Networks: Access to EDI networks and colleague cafes.


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  Sustainable Travel: Cycle to work scheme and season ticket loans.


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  Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Area Manager, you will ensure the provision of high-quality services, maintain effective relationships with key stakeholders, and provide strategic leadership to promote and develop our services.

As an Area Manager, you will:

• Lead the service team to deliver excellent support to victims.


• Retain, maintain, and improve current commissioned contracts and secure additional funding.


• Develop and implement business and social value improvement plans.


• Foster a sense of shared purpose and value among team members.


• Generate and communicate strategic vision for services delivered in partnership with funders.


• Monitor local opportunities and maintain relationships with funders and stakeholders.


• Develop budgets and monitor costs to ensure best value and resource use.


• Act as the public face of Victim Support within the region, managing strategic relationships.


• Promote and lead innovative approaches to improve support for victims.


• Contribute to the wider work of Victim Support, shaping our campaigning and service design.

About You

Ideally, you will have proven leadership experience in a similar organisation, demonstrating proactive, innovative, and effective management skills and the ability to secure high levels of performance, motivation, commitment, teamwork, collaboration, and trust from colleagues.

You must be capable of managing a demanding workload and balancing multiple demands efficiently. Experience in effective partnership working and delivering innovation and change is essential. Strong communication skills are required, including the ability to prepare contract bids, deliver presentations, and develop publicity materials

You will need:

• Proven service delivery success


• Leadership of diverse, multi-site teams


• Budget and finance management experience


• Knowledge of relevant government policy


• Change management expertise


• Understanding of legal and ethical requirements for charities

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.